Travel Customer Representative

Kim Luxe Travel; München; Remote; EUR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Remote position

Flexible schedule

Training provided

Growth opportunities

Travel perks

Collaborative culture

Zusammenfassung

Kim Luxe Travel is seeking a Travel Customer Representative to assist clients throughout their travel journey—from the first inquiry to their return home. The role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities include answering inquiries by email, phone, and messaging, confirming reservations, reviewing itineraries, and handling minor changes.

Qualifikationen

• Friendly and patient communication style.
• Experience in customer service advantageous.
• Strong organization and attention to detail.

Aufgaben

• Assist clients via email, phone, and messaging with general travel questions.
• Confirm reservations, review itineraries, and support changes or requests.
• Provide information about destinations, documentation, and policies.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Kenntnisse

Friendly communicator

Customer service

Attention to detail

Jobbeschreibung

About the job Travel Customer Representative

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Key Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Ideal Candidate

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Perks

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture