Travel Customer Representative

Kim Luxe Travel; Köln; Remote; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Remote position

Flexible schedule

Step-by-step training

Travel perks

Supportive team environment

Zusammenfassung

Kim Luxe Travel is seeking a Travel Customer Representative to assist clients throughout their travel journey, from initial inquiries to their return home. In this role, you will provide friendly support, coordinate travel details, and ensure that each traveler feels confident and cared for.

The ideal candidate should be a friendly communicator with customer service experience and a passion for travel. You will enjoy a remote position with a flexible schedule and a supportive team environment.

Qualifikationen

• Experience in customer service preferred.
• Friendly communicator who enjoys helping others.
• Organized and dependable with good attention to detail.

Aufgaben

• Assist clients via email, phone, and messaging for travel questions.
• Confirm reservations and support minor changes or requests.
• Provide clear information about destinations and travel policies.
• Follow up with travelers before departure.
• Escalate complex issues to the appropriate team.

Kenntnisse

Customer service experience

Friendly communication

Organizational skills

Attention to detail

Comfortable with online tools

Interest in travel

Jobbeschreibung

About the job Travel Customer Representative

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Key Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Ideal Candidate

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Perks

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture