Remote Travel Experience Representative

Kim Luxe Travel; Berlin; Remote; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Travel industry discounts

Training and development

Flexible remote work

Zusammenfassung

Kim Luxe Travel is seeking a Remote Travel Experience Representative to assist travelers before, during, and after their trips. You will provide helpful support, coordinate travel details, and ensure clients have a smooth experience.

This is a fully remote role with flexible hours, offering training and ongoing support along with opportunities for professional development and access to travel-related perks and industry discounts.

Qualifikationen

• Strong communication skills and customer-focused attitude.
• Previous customer service experience is preferred but not required.
• Organized and dependable with attention to detail.
• Able to learn new systems and use online tools.

Aufgaben

• Communicate with clients via email, phone, and messaging to provide assistance and travel guidance.
• Review itineraries, confirm travel arrangements, and assist with updates.
• Provide accurate information about destinations, travel requirements, and agency procedures.
• Follow up with travelers before departure to confirm details and answer questions.
• Address client concerns professionally and escalate complex issues when needed.

Kenntnisse

Strong communication skills

Customer service experience

Organized and detail-oriented

Comfortable using online tools

Interest in travel

Tools

Online tools usage

Jobbeschreibung

About the job Remote Travel Experience Representative

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance
• Review itineraries, confirm travel arrangements, and assist with updates or general requests
• Provide accurate information about destinations, travel requirements, and agency procedures
• Follow up with travelers before departure to confirm details and answer questions
• Address client concerns professionally and elevate more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude
• Customer service experience preferred but not required
• Organized and dependable with strong attention to detail
• Comfortable using online tools and learning new systems
• Interest in travel and supporting positive client experiences
• Fully remote position with flexible hours
• Training and ongoing support provided
• Opportunities for professional development in the travel industry
• Access to travel-related perks and industry discounts
• Supportive and collaborative team environment