Travel Customer Representative

Kim Luxe Travel; Frankfurt; Remote; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Remote position

Training provided

Growth opportunities

Travel perks

Supportive team

Zusammenfassung

Kim Luxe Travel is seeking a Travel Customer Representative to assist clients throughout their journey—from first inquiry to return home. You will help with questions, reservations, and itineraries while keeping travelers confident and cared for.

This remote role offers a flexible schedule, step-by-step training, ongoing guidance, and opportunities to grow within the travel industry with access to travel perks and a collaborative team.

Qualifikationen

• Friendly and patient communicator with a passion for helping people.
• Customer service experience preferred (any industry welcome).
• Organized and dependable with strong attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Aufgaben

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Kenntnisse

Friendly communicator

Customer service experience

Organized and dependable

Tech-savvy with online tools

Interest in travel

Jobbeschreibung

About the job Travel Customer Representative

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Key Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Ideal Candidate

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Perks

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture