Remote Travel Experience Representative

Kim Luxe Travel; Frankfurt; Remote; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Travel industry perks

Industry discounts

Remote work support

Zusammenfassung

Kim Luxe Travel is seeking a Remote Travel Experience Representative to support travelers before, during, and after their trips. You will respond to inquiries, review itineraries, confirm arrangements, and share destination guidance to ensure a smooth experience.

This fully remote role offers flexible hours, comprehensive onboarding, and ongoing training. Strong communication and organization help you thrive, while a passion for travel drives exceptional client service.

Qualifikationen

• Excellent written and verbal communication with a customer-focused mindset.
• Experience in customer service preferred but not required.
• Highly organized with strong attention to detail.
• Comfortable using online tools and learning new systems quickly.
• Genuine interest in travel and helping clients have great experiences.

Aufgaben

• Communicate with clients via email, phone, and messaging to provide assistance.
• Review itineraries, confirm travel arrangements, and handle updates.
• Provide destination information and agency procedures accurately.
• Follow up before departure to confirm details and answer questions.
• Address client concerns professionally and escalate complex matters when needed.

Kenntnisse

Strong communication

Customer service

Organized and detail-oriented

Tech-savvy

Interest in travel

Jobbeschreibung

About the job Remote Travel Experience Representative

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance
• Review itineraries, confirm travel arrangements, and assist with updates or general requests
• Provide accurate information about destinations, travel requirements, and agency procedures
• Follow up with travelers before departure to confirm details and answer questions
• Address client concerns professionally and elevate more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude
• Customer service experience preferred but not required
• Organized and dependable with strong attention to detail
• Comfortable using online tools and learning new systems
• Interest in travel and supporting positive client experiences
• Fully remote position with flexible hours
• Training and ongoing support provided
• Opportunities for professional development in the travel industry
• Access to travel-related perks and industry discounts
• Supportive and collaborative team environment