Travel Customer Representative

Kim Luxe Travel; Berlin; Remote; EUR 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Remote work

Flexible schedule

Travel perks

Training and guidance

Team environment

Zusammenfassung

Kim Luxe Travel in Germany is seeking a Travel Customer Representative to assist clients throughout their journeys—from inquiries to post-travel follow-up. You will handle inquiries via email, phone, and chat, confirm reservations, review itineraries, and support changes with a friendly, patient approach.

Ideal candidates are organized, dependable, and comfortable using online tools. This remote position offers flexible scheduling, comprehensive onboarding, and opportunities to grow within the

Qualifikationen

• Experience in customer service is preferred (any industry).
• Strong communication and organizational skills.
• Comfortable using online tools, apps, and communication platforms.

Aufgaben

• Assist clients via email, phone, and messaging with general travel questions and guidance.
• Help confirm reservations, review itineraries, and support minor changes or requests.
• Provide clear information about destinations, documentation, and travel policies.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Kenntnisse

Friendly communication

Customer service experience

Organized & dependable

Tech-savvy with online tools

Travel interest

Tools

CRM software

Email/Chat tools

Jobbeschreibung

About the job Travel Customer Representative

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Key Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Ideal Candidate

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Perks

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture