Travel Customer Representative

Kim Luxe Travel; Hamburg; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training & guidance

Travel perks

Collaborative culture

Job summary

Kim Luxe Travel is seeking a Travel Customer Representative to assist clients throughout their journey—from initial inquiry to return home. You will handle inquiries via email, phone, and messaging platforms with a friendly, patient approach.

You will confirm reservations, review itineraries, explain destinations and policies, and support travelers before departure, ensuring they feel confident and cared for every step of the way.

Qualifications

• Customer service experience preferred (any industry).
• Strong communication, written and verbal.
• Organized, dependable, with good attention to detail.
• Comfortable using online tools, apps, and messaging platforms.

Responsibilities

• Assist clients via email, phone, and messaging with travel questions.
• Confirm reservations, review itineraries, and support changes.
• Provide clear information about destinations and travel policies.
• Follow up with travelers before departure to ensure readiness.
• Escalate complex issues while maintaining a positive experience.

Skills

Customer service

Communication

Organization

Attention to detail

Tech-savvy

Job description

About the job Travel Customer Representative

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Key Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Ideal Candidate

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Perks

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture