Customer Service Representative (Travel Industry)

Hjbtravels; Jena; Hybrid; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Supportive team environment

Job summary

A traveling service company in Jena is seeking a motivated Customer Service Representative to assist clients with travel-related inquiries. In this role, you will provide guidance throughout the booking process and ensure a positive customer experience from start to finish. Ideal candidates should have strong communication skills and a customer-focused attitude, with opportunities for training and growth within the travel industry. Flexible work options are available.

Qualifications

• Strong communication and interpersonal skills necessary.
• Previous customer service experience is a plus.
• Ability to work independently and manage time effectively.
• Proficient with computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information on travel policies and procedures.
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Skills

Strong communication and interpersonal skills

Customer service experience

Independent time management

Comfortable using computers and online systems

Detail-oriented

Interest in the travel industry

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment