Customer Service Representative (Travel Industry)

Hjbtravels; Frankfurt; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part or full time)

Growth opportunities

Supportive team environment

Job summary

A travel services company based in Frankfurt is seeking a motivated Customer Service Representative to support clients in the travel industry. The role includes aiding customers with travel inquiries, reservations, and ensuring a positive experience. Ideal candidates will have strong communication skills and the ability to work independently. This position offers training, flexible work options, and growth opportunities within a supportive team environment.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication skills

Interpersonal skills

Customer service experience

Time management

Detail-oriented

Computer literacy

Detail-oriented

Positive attitude

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment