Technical Support Engineer

REAKT Recruitment Ltd; Duisburg; On-site; EUR 45,000 - 65,000; Full time

Job summary

REAKT Recruitment Ltd is assisting a global technology business in hiring a Technical Support Engineer to join their international Technical Services team near Duisburg or an international airport. You will deliver hands-on technical support to customers across regions, handling WA systems, on-site corrective actions when required, and documenting findings clearly.

Ideal candidates have manufacturing experience, hands-on work with automated warehouse equipment, a strong technical mindset for

Qualifications

• Manufacturing experience required.
• Hands-on with automated warehouse equipment.
• Strong hardware/software troubleshooting.
• Clear communication with customers and internal teams.
• Flexibility with irregular hours and travel.

Responsibilities

• Deliver technical support to new and existing customers using WA systems.
• Provide corrective actions online and on-site following customer issues.
• Investigate product and assay-related problems and document findings.
• Support pre-installation checks and assist with equipment installations.
• Ensure systems run on the latest validated software updates.
• Provide hotline support and produce clear documentation and reports.
• Represent the company’s values, culture, and brand in every interaction.

Skills

Manufacturing exp

Automated warehouse

Troubleshooting hardware

Clear communication

Independent work

Travel across EMEA/APAC

Continuous learning

Job description

Location: Close to Duisburg or an international airport

We’re supporting a global technology business in hiring a Technical Support Engineer to join their international Technical Services team. This role is ideal for someone who enjoys hands-on technical work, problem-solving, and supporting customers across multiple regions.

What you’ll be doing

• Deliver technical support to new and existing customers using advanced WA systems
• Provide corrective actions online and on-site following customer issues
• Investigate product and assay-related problems and document findings
• Support pre-installation checks and assist with equipment installations
• Ensure systems run on the latest validated software updates
• Provide hotline support and produce clear, accurate documentation and reports
• Represent the company’s values, culture, and brand in every interaction

What you’ll bring

• Experience working within a manufacturing environment
• Hands-on experience working on automated warehouse equipment to a high technical standard
• Strong technical mindset with experience troubleshooting hardware/software issues
• Ability to communicate clearly with customers and internal teams
• Confidence working independently and managing irregular hours when needed
• Willingness to travel across EMEA and APAC for customer support
• Commitment to maintaining up-to-date engineering knowledge through training and development

Additional requirements

• Based near Duisburg or an international airport
• Comfortable with unplanned travel and on-call duties
• Open to supporting customers across multiple countries and time zones

Why this role stands out

You’ll join a global organisation known for innovation, high-quality engineering, and exceptional customer support. The team is actively working to improve gender balance across its technical functions, and all applicants are warmly encouraged.