German-speaking Technical Support Specialist to Hamburg, Germany

Worldwiders Global Recruitment; Hamburg; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Comprehensive training platform

Coaching and mental health programmes

Opportunities to contribute ideas

Zusammenfassung

A leading international recruitment firm is looking for a German-speaking Technical Support Specialist in Hamburg. This role involves providing technical support for a luxury automotive brand, ensuring customer satisfaction while managing team performance. Candidates should possess strong problem-solving skills, a valid Class B driving license, and fluency in German and English. Comprehensive training and varied tasks are offered in this full-time position.

Qualifikationen

• C1 level German and English language skills are mandatory.
• Experience with workplace software and OS installations preferred.
• Valid Class B driving license required.

Aufgaben

• Manage team performance and ensure SLAs and KPIs are met.
• Coach and support the onsite team.
• Maintain hardware and applications.

Kenntnisse

Technical knowledge

Problem-solving skills

Coaching skills

Customer satisfaction

Team leadership

Tools

Microsoft products

Apple products

Jobbeschreibung

German-speaking Technical Support Specialist to Hamburg, Germany

We are seeking Technical Support Specialists to provide technical assistance for a luxury automotive brand. This role requires strong technical interest/knowledge (training will be provided), excellent problem-solving skills, and the ability to deliver high-quality support to ensure customer satisfaction.

About the company

Our client is a leading international digital services and consulting company that supports businesses in 46 countries. While they are constantly innovating for our customers, their motto remains the same: Everyone deserves a chance to grow!

What will you do?

• Manage team performance and ensure SLAs and KPIs are met
• Coach and support the onsite team
• Maintain applications, operating systems, and PC components (hardware)
• Resolve incidents within the scope of the SLA
• Support logistics, warehouse management, and delivery services
• Promote continuous improvement and transformation

Candidate profile

• Valid Class B driving licence (mandatory)
• 50% willingness to travel locally in the Hamburg and Bremen region
• C1 level German and English language skills
• Experience with workplace and software/OS installations and support
• Knowledge of Microsoft and Apple products
• Previous experience in a team leadership role (desirable)
• Experience in performance and attrition management (desirable)
• Coaching and feedback skills

Employer offers

• Varied tasks with opportunities to contribute your own ideas
• Comprehensive training platform for soft and hard skills, plus coaching and mental health programmes
• Daily interaction with a large listed company in the automotive manufacturing industry

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting