Technical Coordinator - Field Service (m/w/d)

Wärtsilä Corporation; Hamburg; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Wärtsilä Corporation in Hamburg, Germany, is seeking a Technical Coordinator - Field Service (m/w/d) to ensure smooth operation of our Marine Power, Parts & Services Field Service Engineers. You will coordinate and schedule field service activities, provide technical support for 4-stroke engines, and act as a main point of contact for customers and technicians.

The role requires a technical background, strong communication, and willingness to travel nationally and internationally.

Formación

• Technical background in a service role is preferred.
• Proven ability to communicate and solve problems.
• Solid understanding of marine engines.
• Structured, detail-oriented, and self-motivated.
• Willingness to travel nationally and internationally.
• Fluency in German and English.

Responsabilidades

• Coordinate and schedule field service operations in line with customer requirements.
• Provide technical support for ongoing engine maintenance.
• Review service reports and ensure timely follow-ups.
• Serve as a point of contact for field service teams and stakeholders.
• Monitor safety, standards, and regulatory compliance.
• Collaborate with service engineers to complete jobs per quotation.
• Support continuous improvement of field service processes.
• Maintain accurate records of field service activities.

Conocimientos

Technical background

Communication skills

Marine engines knowledge

Customer-focused

Travel willingness

German & English fluency

Educación

Engineering degree or equivalent experience

Descripción del empleo

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Technical Coordinator - Field Service (m/w/d)

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping.We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services- together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers.In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Coordinator (m/w/d), you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activities of our Field Services teams.

This is role is located in Hamburg Germany (Schlenzigstrasse).

What are your main tasks and responsibilities?

• Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.
• Provides technical support for ongoing 4‑stroke engines
• Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
• Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.
• Monitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations.
• Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
• Assists in the resolution of technical and operational issues, providing support and guidance to field service personnel.
• Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.
• Maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback.

What do we expect from you?

• A technical background, preferably within a service position is desirable but not essential.
• Demonstrable ability tocommunicate& solve problems effectively.
• Comprehensive technical understanding of marine engines
• Structured, good attention to detail and self-motivated
• You will have an excellent customer understanding.
• Recognized Engineering qualification, or equivalent experience.
• Willingness and ability to travel nationally and internationally.
• Fluency in German and English is required.

Why you and us

WeatWärtsiläbelieve in empowerment, ownership andtakingresponsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest,and we strongly believe in thatbybeing your own true self you can accomplish so much more.We don’t always get it rightthe first time,and ifmistakes are made, we make sure to learn and grow from them.We want everyone to voice their opinions freely.That is why we have built an environment that empowers you and everyone around you,andwhereyou can feel safe and cared for.Are you eager to be part of this ambition?

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .