Aktiviere Job-Benachrichtigungen per E-Mail!

Technical Account Manager - Metal Vacuum Impregnation

Quaker Houghton

Düsseldorf

Hybrid

EUR 50.000 - 70.000

Vollzeit

Heute

Sei unter den ersten Bewerbenden

Erstelle in nur wenigen Minuten einen maßgeschneiderten Lebenslauf

Überzeuge Recruiter und verdiene mehr Geld. Mehr erfahren

Zusammenfassung

A global leader in process fluids seeks a Technical Account Manager in Düsseldorf to manage a customer portfolio across Germany and BENELUX. The role involves technical consulting, customer relationships, and a strong focus on problem-solving and communication. Ideal candidates have expertise in Metal Vacuum Impregnation and experience in technical sales. Competitive compensation and a remote work arrangement are offered.

Leistungen

Remote working arrangement (approx. 50% home office)

Company car for private and professional use

Opportunities for career development

Access to QH University and continuous learning tools

Strong wellbeing, mental health, and DEI programs

Qualifikationen

Solid technical knowledge in Metal Vacuum Impregnation or related industries.
Experience in a technical customer-facing role is strongly preferred.
Ability to understand manufacturing processes and translate technical needs into solutions.

Aufgaben

Manage and grow a regional customer portfolio across Germany and BENELUX.
Conduct regular customer visits focusing on acquisition and technical consulting.
Prepare and follow up on customer quotations and manage negotiations.
Support complaint handling and customer feedback collection.

Kenntnisse

Technical sales

Application engineering

Customer service

Process engineering

Technical problem-solving

Ausbildung

Bachelor's Degree or equivalent technical experience

Tools

MS Office / O365

ABAS ERP system

Technical Account Manager - Metal Vacuum Impregnation

Maldaner, a long-established specialist in impregnation services and surface technology, is now part of Quaker Houghton, the global leader in industrial process fluids and engineering solutions. We bring more than 30 years of expertise to the automotive, foundry and industrial markets, delivering solutions that significantly enhance material performance, reliability and efficiency.

We now have an exciting opportunity for a Technical Account Manager to join our team and support customers across Germany and the BENELUX region.

What do we offer?

Remote working arrangement (approx. 50% home office)
Company car for private and professional use
Opportunities for career development within commercial, technical, and leadership tracks
Access to QH University and continuous learning tools
Strong wellbeing, mental health, women inclusion, and DEI programs

What will you do?

Manage and grow a regional customer portfolio across North of the River Main (West, East & North Germany), including occasional travel to BENELUX (every 1–2 months).
Conduct regular customer visits focusing on acquisition, technical consulting, and after-sales support.
Identify declining purchasing trends, investigate causes, and develop corrective actions.
Plan and schedule meetings with prospects and existing customers; conduct telephone acquisition and needs assessments.
Present Maldaner’s full offering in impregnation processes and related surface treatment technologies.
Provide technical guidance to customers and prospects, working closely with internal technical experts.
Prepare, coordinate, and follow up on customer quotations; manage offer negotiations independently.
Supervising sample impregnation at Langenfeld, Leipzig, Altbach, or occasionally at customer sites
Performing visual checks under UV light
Forward customer technical requests to internal teams and ensure timely resolution.
Support complaint handling to minimize quality costs; elevate warranty topics when necessary.
Conduct customer surveys and gather quality-related feedback.
Maintain a detailed customer project list documenting all interactions, decisions, and next steps.
Prepare quarterly summaries including market insights, competitor benchmarking, sales optimisation ideas, and event recommendations.
Maintain customer data and monitor customer goods receipt via the ABAS ERP system.
Cooperate closely with management and internal stakeholders to ensure excellent service delivery and continuous improvements.

What do we look for?

Experience & Education

Solid technical knowledge in Metal Vacuum Impregnation, Coatings (Paint / Resins), or related industrial chemicals industries.
Experience in a technical customer-facing role is strongly preferred (technical sales, application engineering, technical service, process engineering, or similar).
Ability to understand manufacturing processes and translate technical needs into practical solutions for customers.
Bachelor’s Degree is valued but not required. We also welcome technicians, engineers, or professionals with equivalent technical experience in relevant industries.
Technical certifications or significant industry experience in conversion coatings, remanufacturing, anodizing, impregnation, or metalworking chemistry are highly regarded.

Languages

German and English – both written and spoken – are essential.

Location

Dusseldorf area, ideally within commutable distance to the Langenfeld site.

IT Literacy

Advanced MS Office / O365 skills and the ability to learn new IT systems quickly.

Other Requirements

Approximately 50% travel across customer sites and our job shops (Langenfeld, Leipzig, Altbach); the remaining time is mainly home-office based.
Ability to visit our Langenfeld head office once a month.
Strong communication, organisation, and technical problem-solving skills.
Customer-focused mindset with the ability to work independently and manage your own schedule.

Soft Skills

High safety consciousness – safety is foundational to our culture.
Customer-centric and dedicated to meeting expectations.
Analytical thinker and problem solver.
Curious, open to change, and willing to try new approaches.
Strong integrity and reliability—always following through on commitments.
Results-driven with a proactive, hands‑on mindset.
Team-oriented, able to collaborate effectively with internal technical, operations, and commercial teams.

Who we are?

Quaker Houghton is a global leader in industrial process fluids and engineering solutions operating in 40+ countries. With over 100 locations worldwide, our engineers, chemists, and industry experts partner with the world’s leading manufacturers to help them run more efficiently, more effectively, and with greater sustainability. We continually innovate so our customers can stay ahead in a rapidly changing world.

Our Values