Team Leader Customer Enthusiasm & Sales (m/f/d/x)

Deutsche Telekom AG; Hannover; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Flexible Arbeitszeiten

Remote-Option

Weiterbildungsmöglichkeiten

Modernes Arbeitsumfeld

Team-Events

Gesundheitsförderung

Job summary

Deutsche Telekom Service GmbH in Hannover sucht eine engagierte Teamleitung (m/w/d/x) für Kundenbegeisterung und Vertrieb. Sie führen und entwickeln ein motiviertes Team, fördern agile Arbeitsweisen, coachen Mitarbeitende individuell und lösen Konflikte konstruktiv, um Kundenzufriedenheit und Vertriebsleistung zu steigern.

Sie bringen fundierte Führungserfahrung, Teamentwicklungskompetenz und Erfahrung im CRM mit.

Qualifications

• Nachweisliche Erfahrung in der Führung von Mitarbeitern und Teams.
• Fähigkeit zur Teamentwicklung und Hochleistungsteams.
• Praxis in agilen Methoden.
• Konfliktlösungen und Lösungskompetenz.
• Ausgeprägte Coaching- und Mentoring-Fähigkeiten.

Responsibilities

• Teamführung und -entwicklung zu Top-Performance.
• Förderung einer agilen Arbeitsweise.
• Individuelle Coaching-Gespräche führen.
• Konflikte konstruktiv lösen.
• Team- und Leistungsziele gemeinsam erreichen.

Skills

Führungserfahrung

Teamführung

Agile Methoden

Konfliktmanagement

Coaching

Job description

Job ID: 894828Team Leader Customer Enthusiasm & Sales (m/f/d/x)HanoverProfessionalRegularDeutsche Telekom Service GmbHDeutsche Telekom Service GmbHImpress customers — with service and performance! This challenge challenges us anew every day. We are the voice of the Group and advise our customers over the phone. Professional, quick and easy. Become a “customer enthusiast” too and find out why Telekom's call centers are real service centers!About the positionAs a committed team leader (m/f/d), you take on a key role in leading and developing a motivated team. Your primary goal is not only to lead your team to top performance, but also to position it decisively in customer enthusiasm and increasing our sales success. You promote an agile way of working, coach your employees individually and solve challenges through effective conflict management. With your expertise in employee management and team development, you create an environment in which everyone can develop and contribute to joint success.Must-Have SkillsProven experience in managing employees and motivating teamsAbility to develop teams and promote high-performance unitsProfound knowledge and practical application of agile methodsCompetence in constructive conflict management and finding solutionsDistinctive coaching & mentoring skills for team membersNice-to-have SkillsSales experienceExperience in customer relationship management (CRM)Distinctive presentation and negotiation techniquesAnalytical skills to optimize salesWhat we offerAttractive pay and comprehensive social benefitsFlexible working hours and the option to work remotely for a good work-life balanceComprehensive continuing education and development opportunities to specifically expand your leadership skills (e.g. in employee management, team development, coaching)A modern work environment with the latest technology and ergonomic equipmentAn open and collegial corporate culture that promotes team spirit and innovationRegular team events and networking opportunitiesA responsible position with plenty of creative leeway and the opportunity to actively contribute to customer enthusiasmHealth-promoting measures and offers for your well-beingThis position is also available on a part-time basis.Severely disabled people are given priority if they are equally qualified.https://www.xing.com/companies/deutschetelekomagDeutsche Telekom | LinkedInJob BenefitsFinancialAttractive pay and comprehensive social benefitsWork-Life BalanceFlexible working hoursOption to work remotely for a good work-life balancePart-time basis availableProfessional DevelopmentComprehensive continuing education and development opportunities to specifically expand your leadership skills (e.g. in employee management, team development, coaching)Office PerksModern work environment with the latest technology and ergonomic equipmentLifestyle & WellnessHealth-promoting measures and offers for your well-beingCompany CultureOpen and collegial corporate culture that promotes team spirit and innovationRegular team events and networking opportunitiesRole BenefitsResponsible position with plenty of creative leeway and the opportunity to actively contribute to customer enthusiasm