Salesman/ Customer Advisor - Telekom Shop Lübeck (m/f/d/x)

T-Mobile; Lübeck; On-site; EUR 34,000 - 42,000; Part time

Benefits offered by this job

EC4 Tarif

Urlaubsgeld

Weihnachtsgeld

Bonussystem

Rabatte

Corporate Benefits

Flexible Arbeitszeiten

Fortbildung

Job summary

Deutsche Telekom Privatkunden-Vertrieb GmbH in Lübeck sucht eine-n Verkäufer/in bzw. Kundenberater/in im Telekom Shop. Sie beraten Kunden, führen Verkaufsgespräche und tragen aktiv zu Cross-Selling und Upselling bei. Zudem kümmern Sie sich um reibungslose Checkout-Prozesse und eine gepflegte Produktpräsentation.

Der Job bietet eine Teilzeitmöglichkeit, eine faire Vergütung gemäß EC4-Tarif und Entwicklungsmöglichkeiten. Wir legen Wert auf Kundennähe, Teamwork und eine professionelle Beratung.

Qualifications

• Umfassende Verkaufserfahrung und nachweisliche Erfolge im direkten Vertrieb.
• Ausgeprägte Abschlussstärke und Fähigkeiten im Cross- und Upselling.
• Hohe Service- und Lösungskompetenz sowie Empathie gegenüber Kundinnen und Kunden.
• Sicherer Umgang mit modernen Kassensystemen (POS) und CRM-Lösungen.
• Fließende Deutschkenntnisse in Wort und Schrift.
• Idealerweise erste Erfahrungen im Telekom-/IT-Umfeld.
• Grundkenntnisse in Englisch vorteilhaft.
• Bereitschaft zur Teilnahme an Verkaufstrainings und De-Eskalations-Trainings.

Responsibilities

• Eigenständige Durchführung von Verkaufs- und Beratungsgesprächen im Shop.
• Aktives Cross-Selling und Upselling, Zielerreichung und Kundenzufriedenheit.
• Professionelles Beschwerdemanagement und positive Service-Erlebnisse.
• Mitwirkung an Produktpräsentationen, Checkout-Prozessen und ansprechender Shop-Organisation.

Skills

Verkaufserfahrung

Verhandlungsgeschick

Kundenberatung

Cross-Selling

Upselling

Kundenorientierung

Tools

POS-Systeme

CRM-Tools

Job description

Job ID: 807053Salesman/ Customer Advisor - Telekom Shop Lübeck (m/f/d/x)LübeckProfessionalRegular (Part Time Possible)Deutsche Telekom Privatkunden-Vertrieb GmbHAbout the positionAs Seller Shop II (m/f/d) at our location in Lübeck (Breite Str. 50), you are the face and voice of our local company. With a passion for innovative telecommunications products — from mobile communications and modern fixed networks to MagentaTV — you will inspire our customers with competent and needs-based advice.In this role, you will independently take on demanding sales and consulting meetings, carry out targeted cross-selling and upselling, and use your distinctive negotiation skills to ensure successful deals. Through your professional complaint and complaint management, you can transform even challenging situations into positive service experiences. At the same time, you actively contribute to an appealing product presentation, smooth checkout processes and a structured shop organization, thus creating sustainable customer experiences.That's what you bring with youProfound experience in sales: Several years of experience in active customer service and direct sales, ideally in the telecommunications or IT environment.Product knowledge: Strong interest in telecommunications solutions (fixed network, mobile communications, TV) as well as a good technical understanding of smartphones and routers.Conclusion & negotiation skills: Enthusiasm for actively approaching customers and verifiable success in cross-selling and upselling.System and cash register expertise: Safe use of modern cash register systems (POS) and ideally experience working with CRM tools.Service and solution orientation: High customer orientation, empathy and professionalism, including in complaint and complaint management.Communication: fluent German language skills for convincing and professional customer service.Nice-to-haveFirst experience in telecommunications or IT retailProfound knowledge of current smart home solutions and IoT devicesExperience with common telecommunications sales tools and POS systemsBasic English language skills for advising international clientsParticipation in sales technique training or certification or de-escalation trainingWhat we offerAttractive compensation: Fair salary under collective agreement (EC4) including vacation and Christmas pay as well as success-based bonusesEmployee benefits: Exclusive discounts on telecommunications industry products and tariffs as well as corporate benefitsWork-life balance: Regulated working hours with predictive shift planning in the shopDevelopment opportunities: Comprehensive training, continuous product training and a wide range of continuing education opportunities in salesModern working environment: Central location in Lübeck (Breite Str.), state-of-the-art cash register systems (POS) and digital consulting toolsStrong team: Collegial cooperation, open feedback culture and regular team eventsAbout Deutsche Telekom Privatkunden-Vertrieb GmbHWe are the face of Deutsche Telekom. Inspiring and advising customers is our job; you can experience innovations live with us. Are you open to technology and people anyway? Then come and join us! We offer plenty of prospects.Is this job made for you? Then take advantage of this opportunity! Please apply online. Severely disabled people are given priority if they are equally qualified. We are looking forward to seeing you!Your application for job advertisements outside Deutsche Telekom AG can also be processed outside Deutsche Telekom AG in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach documents relevant to personnel records, in particular civil service assessments, with your application. However, you are free to provide these documents voluntarily.This position is also available on a part-time basis.Severely disabled people are given priority if they are equally qualified.If you have any technical questions, please contact [e-mail]://www.xing.com/companies/deutschetelekomaghttps://www.linkedin.com/company/telekomJob BenefitsFinancialFair salary under collective agreement (EC4)Vacation payChristmas paySuccess-based bonusesLifestyle & WellnessExclusive discounts on telecommunications industry products and tariffsCorporate benefitsWork-Life BalanceRegulated working hours with predictive shift planningProfessional DevelopmentComprehensive trainingContinuous product trainingWide range of continuing education opportunities in salesOffice PerksCentral location in Lübeck (Breite Str.)State-of-the-art cash register systems (POS)Digital consulting tools