Leiter - Head of Sales & Care (m/w/d/x)

Deutsche Telekom AG; Dortmund; On-site; EUR 90,000 - 120,000; Full time

Job summary

Die Deutsche Telekom Service GmbH in Dortmund sucht eine Leitungsperson fü r Leiter - Head of Sales & Care (m/w/d/x). Sie tragen Personal- und Budgetverantwortung, organisieren das Team, fördern Training und Talententwicklung und optimieren Prozesse basierend auf Kennzahlen.

Sie arbeiten eng mit der oberen Führung zusammen, vertreten Ergebnisse in Projekten und setzen KPI-gesteuerte Verbesserungen um.Erforderlich sind Hochschulabschluss oder vergleichbare Ausbildung sowie mehrjährige

Qualifications

• Abschluss in Personalmanagement, Strategischem Management oder Change Management oder gleichwertige Ausbildung vorhanden.
• Mehrjährige Berufserfahrung in der Personalführung und Leitungserfahrung vorhanden.
• Fähigkeit zur Entwicklung von Talenten und Training von Mitarbeitenden.

Responsibilities

• Team organisieren, Mitarbeitende motivieren, Training und Talententwicklung fördern.
• Budgetplanung durchführen und Budgetvorgaben umsetzen.
• Aufgabenumfang anhand von KPIs optimieren und Prozesse effizienter gestalten.
• Projekte mit Stakeholdern auf Managementebene durchführen und Ergebnisse präsentieren.

Skills

Fähigkeiten im Personalmanagement

Budget- und Kostenmanagement

Personaleinsatz & Recruiting

Education

Abschluss in Personalmanagement / Strategischem Management / Change Management

Job description

Job ID: 793978Leiter - Head of Sales & Care (m/w/d/x)DortmundProfessionalRegularDeutsche Telekom Service GmbHDeutsche Telekom Service GmbHImpress customers — with service and performance! This challenge challenges us anew every day. We are the voice of the Group and advise our customers over the phone. Professional, quick and easy. Become a “customer enthusiast” too and see why Telekom's call centers are real service centers!task descriptionAs Head - Head of Sales & Sales, you are responsible for an operational area of responsibility. They have personnel and technical management responsibility for employees in accordance with the Group Management Principles.Your main tasks also include:You are responsible for organizing the team, motivating employees, initiating training and development, and promoting talentYou manage and coordinate task completion and perform budget planning tasksYou optimize the scope of tasks based on key figures and increase process efficiencyYou represent work results at higher management levelYou work on projects withrequirementsYou have a degree (personnel management, strategic business management, change management) or completed vocational training combined with several years of professional experience in the field of activity (appropriate use)You also have the following knowledge and skills:Skills management skillsBudget and cost management skillsStaffing and recruiting skillsYour application can be processed by external service providers in Germany. Applications for jobs outside Deutsche Telekom AG can also be processed by recruiters in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach documents relevant to personnel records, in particular civil service assessments, with your application. However, you are free to provide these documents voluntarily.This position is also available on a part-time basis.Severely disabled people are given priority if they are equally qualified.