Swedish Sales and Customer Support - Frankfurt (hybrid)

JobSquad ApS; Stuttgart; Hybride; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Office in Frankfurt

Great work-life balance

International environment

Employee events

Free drinks & snacks

Benefits portal

Discounts on brand products

Ergonomic workstations and laptops

Résumé du poste

The luxury brand in Germany is seeking a customer support specialist to manage the Swedish online store, translate content from English to Danish, and localize for Swedish customers. You will work closely with marketing to spot localized opportunities and ensure a seamless shopping experience across queries via phone, email and chat.

Ideal candidates have native Swedish and fluent English, 2–3 years in CS/e-commerce, strong communication skills, and a willingness to learn.

Qualifications

• Native Swedish and fluent English required.
• 2–3 years in customer service, sales, or e-commerce.
• Strong interpersonal and communication abilities.
• Experience with digital campaigns is a plus.

Responsabilités

• Manage Swedish online store and ensure translations from English to Danish.
• Localize the Swedish online store to local culture.
• Collaborate with marketing on localized opportunities.
• Ensure smooth customer experience and verify payment options.
• Check orders, process returns and handle complaints.
• Do process improvements and data maintenance.

Connaissances

Customer service

Sales

E-commerce

Google Ads

Meta Ads

Description du poste

Reference: PEFR

Click here to read more about moving to Germany.

We offer

• Work in a nice office location in Frankfurt am Main
• Hybrid work model (80% on-site, 20% remote)
• Great work-life balance with normal office hours
• International environment
• Employee events (summer party, Christmas party, after-work gatherings)
  
• Free drinks and snacks
• Access to the Corporate Benefits portal
• Employee discounts on the brand's products
• Ergonomic workstations and modern Apple/Windows laptops

The job

As a customer support for this luxury brand you will be in charge of consulting and supporting customers via phone, mail, and (video)chat for customers in Sweden. Your daily work will include tasks like these:

• Be in charge of the Swedish online store and ensuring that all texts on the online store are translated correctly from English to Danish
• Localise the Swedish online store to cater to the local culture and interests
• Work closely with marketing to identify localised marketing opportunities
• Ensure that the store offers a smooth customer experience (check regularly that the payment options are working, etc.)
• Check up on orders in the e-commerce system and handle returns and complaints
• Process improvements and data maintenance

Your qualifications

You speak and write Swedish at a native level and you are fluent in English (C1).

2-3 years experience in customer service, sales, or e-commerce.

• High motivation, especially for sales and willingness to learn continuously.
• Hands-on experience with digital campaigns like Google and Meta Ads is a plus.
  

You have a basic level of handling computers and managing tools.

• Good IT user skills and the ability to quickly adapt to new systems.

Strong interpersonal and communication skills as required to effectively communicate to a diverse audience. You are confident, driven and results-oriented.

Strong problem solving and troubleshooting skills, conflict resolution and negotiation skills, and great analytical skills to identify root cause of the issue.