Technical Support Engineer, Tier 1

Jobtailor; Deutschland; Remote; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a skilled technical support specialist to provide timely and efficient assistance, troubleshoot issues by phone and other channels, and ensure full product functionality through follow-up and collaboration with engineering.

The role requires building an internal knowledge base, guiding product improvements with customer feedback, and refining support processes to drive higher quality and faster resolutions across Windows, Mac OS, and Linux environments.

Qualifikationen

• Strong expertise in Microsoft Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiarity with PowerShell scripting and ability to understand basic scripts.
• Proficiency in Mac OS and/or Linux platforms.
• Knowledge of software deployment and configuration using install switches.
• Skill in reading, writing, modifying, and backing up the Windows registry.
• Previous experience in technical support or customer service roles.
• Excellent problem-solving and communication skills, working effectively with customers and internal teams.
• Solid experience troubleshooting software issues across various environments.

Aufgaben

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work closely with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and elevate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Kenntnisse

Microsoft Windows Expertise

PowerShell Scripting

Technical Support Experience

Problem-Solving Skills

Software Troubleshooting

Patch Installation Troubleshooting

Customer Support Process Improvement

Tools

PowerShell

Jobbeschreibung

• Provide timely, efficient technical support with prompt responses to customer inquiries.


• Troubleshoot and resolve customer issues via phone and other communication channels.


• Follow up with customers post-troubleshooting to ensure full product functionality.


• Collaborate with the engineering team to address complex technical challenges.


• Work closely with the product team, incorporating customer feedback into product improvements.


• Build and maintain an internal knowledge base with useful guides and solutions.


• Continuously refine and enhance the customer support process for better efficiency.


• Reproduce customer-reported issues and elevate confirmed problems to the appropriate teams.


• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Requirements

• Strong expertise in Microsoft Windows operating systems.


• Ability to identify and troubleshoot failed patch installations.


• Familiarity with PowerShell scripting and ability to understand basic scripts.


• Proficiency in Mac OS and/or Linux platforms.


• Knowledge of software deployment and configuration using install switches.


• Skill in reading, writing, modifying, and backing up the Windows registry.


• Previous experience in technical support or customer service roles.


• Excellent problem-solving and communication skills, working effectively with customers and internal teams.


• Solid experience troubleshooting software issues across various environments.

Core Competencies

Demonstrates strong technical support capabilities with expertise in Microsoft Windows operating systems, troubleshooting software issues, and effective communication with customers and internal teams. Proficient in PowerShell scripting and familiar with Mac OS and Linux platforms to enhance customer support processes.

Highest-signal resume keywords

• Microsoft Windows Expertise


• PowerShell Scripting


• Technical Support Experience


• Problem-Solving Skills


• Software Troubleshooting

ATS Optimization Keywords

Hard Skills

• Microsoft Windows Operating Systems


• PowerShell Scripting


• Mac OS


• Linux


• Software Deployment


• Configuration Management


• Windows Registry Management


• Troubleshooting Software Issues


• Patch Installation Troubleshooting


• Customer Support Process Improvement

Soft Skills

• Excellent Communication Skills


• Problem-Solving Skills


• Collaboration Skills

Industry Keywords

• Technical Support


• Customer Service


• Knowledge Base Management


• Customer Feedback Integration


• Software Configuration