IT Support Specialist

Jobtailor; Deutschland; Remote; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an IT Support/Help Desk professional to provide first-line technical support to internal users in Germany. You will troubleshoot hardware and software issues, manage user accounts, and assist with a variety of IT requests.

You will engage with users via phone, chat, and ticketing systems, documenting incidents and resolutions and escalating complex issues when needed. Ideal candidates have 1+ years in IT support, strong Windows troubleshooting skills, and familiarity with

Qualifikationen

• 1+ years of experience in IT support or help desk roles.
• Proficiency in troubleshooting Windows-based systems.
• Experience with Active Directory user management.
• Familiarity with ticketing systems like ServiceNow.
• Strong customer service skills.
• Ability to document incidents and resolutions clearly.
• Experience with hardware and software troubleshooting.
• Experience with Mac systems (preferred).
• Knowledge of networking concepts (DNS, DHCP, VPN) (preferred).
• Familiarity with remote support tools (preferred).
• Certifications such as CompTIA A+ or ITIL (preferred).

Aufgaben

• Provide first-line technical support to internal users.
• Troubleshoot hardware and software issues.
• Manage user accounts.
• Assist with various IT requests.
• Engage with users through phone, chat, and ticketing systems.
• Document incidents, troubleshooting steps, and resolutions.
• Escalate complex issues as needed.
• Contribute to the overall efficiency of IT operations.

Kenntnisse

Windows Troubleshooting

Active Directory

ServiceNow

Customer Service

Incident Documentation

Hardware Troubleshooting

Mac Systems

Networking Concepts

Remote Support

Tools

ServiceNow

Active Directory

Remote Support Tools

Jobbeschreibung

• Provide first-line technical support to internal users
• Troubleshoot hardware and software issues
• Manage user accounts
• Assist with various IT requests
• Engage with users through phone, chat, and ticketing systems
• Document incidents, troubleshooting steps, and resolutions
• Escalate complex issues as needed
• Contribute to the overall efficiency of IT operations

Requirements

• 1+ years of experience in IT support or help desk roles
• Proficiency in troubleshooting Windows-based systems
• Experience with Active Directory user management
• Familiarity with ticketing systems like ServiceNow
• Strong customer service skills
• Ability to document incidents and resolutions clearly
• Experience with hardware and software troubleshooting
• Experience with Mac systems (preferred)
• Knowledge of networking concepts (DNS, DHCP, VPN) (preferred)
• Familiarity with remote support tools (preferred)
• Certifications such as CompTIA A+ or ITIL (preferred)

Core Competencies

Demonstrates proficiency in troubleshooting Windows-based systems and managing user accounts while providing exceptional customer service. Capable of documenting incidents and resolutions clearly, contributing to efficient IT operations.

Highest-signal resume keywords

• IT Support Experience
• Windows-Based Systems Troubleshooting
• Active Directory User Management
• ServiceNow Ticketing System Familiarity
• CompTIA A+ Certification

Hard Skills

• Troubleshooting
• User Account Management
• Hardware Troubleshooting
• Software Troubleshooting
• Networking Concepts
• Mac Systems Support
• Remote Support Tools

Soft Skills

• Customer Service Skills
• Clear Documentation

Certifications & Qualifications

• CompTIA A+
• ITIL

Industry Keywords

• IT Support
• Help Desk
• Ticketing Systems
• DNS
• DHCP
• VPN

Tools & Technologies

• ServiceNow
• Active Directory