Field Technician Support Analyst

Jobtailor; Deutschland; Remote; EUR 40.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a detail-oriented Field Service Coordinator to support on-site technicians and customers in Germany. Responsibilities include coordinating logistics, documenting activities, and escalating issues to project management.

The role requires 2–3 years in technical or customer service support, strong communication, and excellent organizational skills. Proficiency with MS Office is essential for success in this position.

Qualifikationen

• 2-3 years of technical or customer service support
• Proven success supporting internal and external customers
• Strong attention to detail
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Professional, high-integrity, reliable, organized, driven and results-oriented

Aufgaben

• Check in/check out field technicians
• Provide detailed technical orientation for field service events 72 hours prior to the event
• Document all onsite activities based on project scope, including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
• Provide alerts and escalations to the Project Manager regarding technician skill sets, payment inconsistencies and budget issues
• Provide an accurate, detailed assessment of technicians upon event completion
• Participate in Technician Review Meetings
• Provide logistical support, including package tracking, missing item resolution, site access issues and Customer Technical Support availability
• Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visits
• Gather and post technician deliverables
• Escalate calls to Level II as appropriate

Kenntnisse

Technical Support

Customer Service

Attention to Detail

MS Office Proficiency

Ausbildung

Associate degree in computer sciences/IT or related field

Tools

MS Office

Word

Excel

Outlook

Jobbeschreibung

• Check in/check out field technicians
• Provide detailed technical orientation for all field service events 72 hours prior to the event
• Document all onsite activities based on project scope, including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
• Provide alerts and escalations to the Project Manager regarding technician skill sets, payment inconsistencies and budget issues
• Provide an accurate, detailed assessment of technicians upon event completion
• Participate in Technician Review Meetings
• Provide logistical support, including package tracking, missing item resolution, site access issues and Customer Technical Support availability
• Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visits
• Gather and post technician deliverables
• Escalate calls to Level II as appropriate

Requirements

• Associate degree in computer sciences, IT, or related field or equivalent work experience
• 2-3 years of technical or customer service support
• Proven success supporting internal and external customers
• Strong attention to detail
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Professional, high-integrity, reliable, organized, driven and results-oriented
• Proficient MS Office skills (Word, Excel, and Outlook)

Core Competencies

Demonstrates strong technical and customer service support capabilities, with a focus on effective communication, organization, and attention to detail. Proficient in logistical support and documentation management to ensure successful field service events.

Highest-signal resume keywords

• Technical Support
• Customer Service
• Attention to Detail
• MS Office Proficiency
• Communication Skills

Hard Skills

• Technical Support
• Documentation Management
• Logistical Support
• Scheduling
• Event Coordination

Soft Skills

• Attention to Detail
• Organization
• Time Management
• Reliability
• Results-Oriented

Industry Keywords

• Field Service
• Customer Technical Support
• Project Management
• Technician Review Meetings

Tools & Technologies

• MS Office
• Word
• Excel
• Outlook