Helpdesk First-Level Support

Jobtailor; Olpe; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a customer support specialist to act as the first contact for software and technical issues. You will assist customers via phone, email, and remote access, document all cases, and ensure timely resolution. You will contribute to software quality assurance and knowledge base expansion.

The role emphasizes team collaboration, strong communication, and ongoing learning within a supportive helpdesk environment. Training and cross-functional support are provided.

Qualifikationen

• Completed vocational training, ideally in IT, or equivalent knowledge.
• Practical experience using helpdesk software and remote support tools.
• Basic knowledge of common Microsoft operating systems.
• Strong customer and service orientation.
• Excellent communication skills and a confident, friendly manner.
• Ability to quickly identify and analyze complex issues.
• Technical understanding and the ability to think across systems from an IT perspective.
• Strong willingness to learn and enjoy working as part of a team.

Aufgaben

• Serve as the first point of contact for customer inquiries regarding the software and technical issues
• Support customers by phone, email, and remote PC access
• Analyze business processes and incidents in the area of customer support
• Handle customer inquiries by phone and through the ticketing system
• Fully document and close service cases in the ticketing system
• Install updates and additional modules via remote PC access
• Manage service cases from initial inquiry through resolution
• Communicate directly with customers
• Deliver topic-specific user training
• Support the development department with software quality assurance and further development
• Document and expand knowledge of procedures, products, and services within the helpdesk

Kenntnisse

Helpdesk Software

Remote Support

Microsoft Windows

Service Case Mgmt

Software QA

Ausbildung

IT Vocational Training

Tools

Ticketing System

Remote Access Tools

Jobbeschreibung

• Serve as the first point of contact for customer inquiries regarding the software and technical issues
• Support customers by phone, email, and remote PC access
• Analyze business processes and incidents in the area of customer support
• Handle customer inquiries by phone and through the ticketing system
• Fully document and close service cases in the ticketing system
• Install updates and additional modules via remote PC access
• Manage service cases from initial inquiry through resolution
• Communicate directly with customers
• Deliver topic-specific user training
• Support the development department with software quality assurance and further development
• Document and expand knowledge of procedures, products, and services within the helpdesk

Requirements

• Completed vocational training, ideally in IT, or equivalent knowledge
• Practical experience using helpdesk software and remote support tools
• Basic knowledge of common Microsoft operating systems
• Strong customer and service orientation
• Excellent communication skills and a confident, friendly manner
• Ability to quickly identify and analyze complex issues
• Technical understanding and the ability to think across systems from an IT perspective
• Strong willingness to learn and enjoy working as part of a team

Core Competencies

Demonstrates strong customer support capabilities through effective communication and problem-solving skills, with practical experience in helpdesk software and remote support tools. Possesses a solid understanding of Microsoft operating systems and a commitment to continuous learning in a team-oriented environment.

Highest-signal resume keywords

• Helpdesk Software Proficiency
• Remote Support Tools Experience
• Microsoft Operating Systems Knowledge
• Customer Service Orientation
• Technical Issue Analysis

ATS Optimization Keywords

Hard Skills

• Helpdesk Software
• Remote Support
• Microsoft Operating Systems
• Service Case Management
• Software Quality Assurance

Soft Skills

• Excellent Communication
• Customer Orientation
• Team Collaboration
• Problem-Solving
• Willingness to Learn

Certifications & Qualifications

• Vocational Training in IT

Industry Keywords

• Customer Support
• Technical Support
• Service Documentation
• User Training
• Business Process Analysis