IT Systems Support Specialist

Jobtailor; Deutschland; Remote; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an experienced MSP IT Support Specialist to troubleshoot Windows workstations, Microsoft 365, servers, and networking gear while delivering proactive, customer-focused support. You will manage requests end-to-end, prioritize tickets, and collaborate across teams to ensure timely resolutions.

As part of a motivated team, you will document processes, coordinate with vendors, and participate in trainings to continuously improve client relationships and service

Qualifikationen

• Experience in Windows Server, Active Directory, DNS, DHCP and Group Policy administration.
• Hands-on virtualization experience with Hyper-V is required.

Aufgaben

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies
• Manage support requests from beginning to resolution while keeping clients informed
• Prioritize tickets, handle escalations, and meet service level expectations
• Collaborate with teammates on complex technical issues and across departments
• Create and maintain detailed documentation to improve internal processes and the knowledge base
• Coordinate with third-party vendors to resolve client issues
• Participate in team meetings, technical training sessions, and continuous improvement initiatives
• Deliver proactive, customer-focused support for long-term client relationships

Kenntnisse

Windows Server

Active Directory

Group Policy

DNS

DHCP

Hyper-V

Networking

Remote Desktop

RemoteApp

Troubleshooting

Customer-focused

Documentation

Tools

Remote Desktop

RemoteApp

VoIP Systems

Networking Equipment

Vendor Coordination

Jobbeschreibung

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies
• Manage support requests from beginning to resolution while keeping clients informed
• Prioritize tickets, handle escalations, and meet service level expectations
• Collaborate with teammates on complex technical issues and across departments
• Create and maintain detailed documentation to improve internal processes and the knowledge base
• Coordinate with third-party vendors to resolve client issues
• Participate in team meetings, technical training sessions, and continuous improvement initiatives
• Deliver proactive, customer-focused support for long-term client relationships

Requirements

• Previous experience working for a Managed Service Provider (MSP) is required
• Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Experience administering Microsoft 365 environments
• Solid understanding of virtualization technologies such as Hyper-V
• Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues
• Experience using remote support tools, Remote Desktop, and RemoteApp technologies
• Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues
• Strong written and verbal communication skills with a customer-first mindset
• Team-oriented attitude with willingness to share knowledge and continuously learn

Core Competencies

Demonstrates expertise in troubleshooting Windows workstations, Microsoft 365, and networking technologies while providing proactive, customer-focused support. Capable of managing support requests effectively and collaborating with teams to enhance internal processes and client relationships.

Highest-signal resume keywords

• Windows Server Support
• Microsoft 365 Administration
• Active Directory Management
• Networking Troubleshooting
• Remote Support Tools

Hard Skills

• Windows Server
• Active Directory
• Group Policy
• DNS
• DHCP
• Hyper-V
• Networking Fundamentals
• Switch Troubleshooting
• Firewall Management
• Wireless Network Troubleshooting

Soft Skills

• Excellent Troubleshooting Skills
• Analytical Skills
• Strong Communication Skills
• Team-Oriented Attitude
• Customer-First Mindset

Industry Keywords

• Managed Service Provider
• Technical Support
• Client Relationship Management
• Continuous Improvement
• Documentation Management

Tools & Technologies

• Remote Desktop
• RemoteApp
• VoIP Systems
• Networking Equipment
• Third-Party Vendor Coordination