Support Specialist (m/f/d)

Bbsoft; Donaueschingen; On-site; EUR 42,000 - 54,000; Full time

Job summary

Bbsoft, a civil engineering software specialist in the DACH region, is seeking a team member who excels in user support and quality assurance. You will be the first contact for customers, analyse inquiries and provide practical, solution-oriented responses while collaborating with developers on product improvements.

The role also includes testing new features for usability and participating in occasional on-site events with customers, such as INTERGEO or IFAT, to gather direct feedback and

Qualifications

• Direct interaction with customers is essential.
• Ability to explain complex topics clearly to users.
• Structured, independent working style with reliability.
• Willingness to engage with customers during events.

Responsibilities

• 70% Technical support: primary contact for user inquiries and solutions.
• 30% Software testing: evaluate new features for usability and requirements.
• Project work (3–4× per year) with developers to shape the software.
• Trade fairs & workshops (2–3× per year), on-site with customers.

Skills

Customer interaction

Clear communication

Structured work style

Reliability

Education

Degree in civil engineering, geography, surveying or water management

Vocational CAD technician / surveying technician training

Tools

CAD software

Job description

Civil Engineering and Infrastructure Planning. Support that truly helps. No tickets disappearing in a system — instead, direct contact with users who need solutions. Do you want to do more than just answer questions — to truly understand problems and solve them sustainably? Then BBSoft® is the right place for you.

Who we are and what we stand for

We are an owner-managed software company and have been developing user-friendly CAD-based civil engineering solutions for modern infrastructure projects since 1989 — by civil engineers, for civil engineers. Our software is successfully used by customers throughout the DACH region.

Our focus: easy-to-use software, direct support and long-term collaboration. We support our customers from initial planning through to implementation and beyond — personal, solution-oriented and on equal terms.

Simply put: Planning, right on point.

Your responsibilities

• 70% Technical support: You are the first point of contact for our users — receiving inquiries, analysing them and developing practical, solution-oriented answers.
• 30% Software testing: You test new features with regard to quality, practical usability and customer requirements.
• Project work (3 – 4× per year): You work closely with our developers, contribute your expertise and actively help shape the software.
• Trade fairs & workshops (2 – 3× per year): You engage directly with customers on-site — for example at INTERGEO, IFAT or at our own events.

Your profile

• Degree in civil engineering, geography, surveying or water management — or vocational training as a CAD technician (civil engineering), civil engineering technician or surveying technician
• Enjoyment of direct interaction with customers
• Ability to explain complex topics in a clear and understandable way
• Structured and independent working style
• Reliability and a strong sense of responsibility

Nice to have: Experience with CAD software, Driving license (Class B)

Why BBSoft®?

• Direct contact instead of ticket systems / You communicate directly with users — without detours
• Practice instead of theory / You work on real projects and real challenges
• Short decision paths / Fast decisions, no corporate structures
• Stability / Established on the market since 1989

What we offer you

• Secure, permanent position with clear framework conditions
• A team that works — no lone fighters
• Clear communication — direct and to the point
• Short decision paths — decisions without bureaucracy
• Structured onboarding — you won't be left on your own
• Professional development that truly moves you forward
• Flexible start — aligned with your personal situation
• Reliable benefits — without individual special arrangements