Software Support Specialist - German Speaking (f/m/d)

Thinkproject; München; Hybrid; EUR 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Work from abroad

Flexible working hours

Thinkproject Academy

Free English lessons

Unlimited learning

Headspace community access

Women’s Network

Corporate volunteering

Social events

Zusammenfassung

Thinkproject in Munich seeks a Solution Specialist to support clients on their digitalization journey for construction projects, helping to design, configure, and implement tailored technical solutions.

You will configure and install the application, test solutions, document procedures, and work with consulting teams to continuously improve the product. Fluent German and English are mandatory; French is a plus.

Qualifikationen

• Fluent German and English are mandatory; French is a plus.
• Aptitude to understand and configure software solutions.
• Detail-oriented with the ability to document procedures accurately.
• Self-motivated and eager to learn in solution implementation and support.
• Ability to work collaboratively in a team environment.

Aufgaben

• Application configuration and installation aligned to customer requirements.
• Implementation of tailored technical solutions according to customer needs.
• Testing and quality assurance from a user perspective with documented procedures.
• Issue tracking, collaboration with development for quick fixes, continuous improvement.
• Support in solution design with the Consultant.
• Solution modification and troubleshooting with the responsible Consultant.
• Technical advisor for Consulting teams and creation of technical documentation.
• Complex support resolution in collaboration with support teams.

Kenntnisse

German fluency

English fluency

French appreciated

Software configuration

Attention to detail

Self-motivated

Team collaboration

Construction industry knowledge

Tools

SQL Server

Oracle

PowerShell scripting

Windows Server

IIS

COM+

XML

Jobbeschreibung

Introducing Thinkproject Platform

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

What do we do?
By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

The Solution Specialist plays a crucial role in ensuring customer satisfaction and project success by supporting clients in their digitalization journey for construction projects. They contribute to the development and implementation of technical solutions that meet customer requirements and drive efficiency and productivity.

Main Responsibilities

• Application configuration and installation: Configure the application (data model, modules, settings, etc.) and manage the installation process to ensure it aligns with customer requirements.
• Implementation of technical solutions: Implement tailored technical solutions according to customer needs and specifications.
• Testing and quality assurance: Test the customized solutions from a user’s perspective and document the testing procedures to ensure thorough quality assurance.
• Issue tracking and solution improvement: Track, document, and manage customer issues, work with development teams to find quick solutions, and contribute to the continuous enhancement of the solution’s quality.
• Support in solution design: Collaborate with the responsible Consultant to help design customized technical solutions that meet specific customer requirements.
• Solution modification and troubleshooting: Collaborate with the responsible Consultant to make necessary changes and extensions to the implemented solutions, addressing any issues that arise during the project.
• Technical advisor for consulting teams: Act as a key technical resource for the Consulting teams, providing valuable insights and expertise to support their work.
• Technical documentation: Create and maintain technical documentation that supports the project and ensures a clear record of processes and decisions.
• Complex support resolution: Handle and resolve complex support requests in collaboration with the support teams, ensuring timely and effective solutions.

What you need to fulfill the role

• Fluent German and English Language skills are mandatory – French highly appreciated.
• Prerequisite:
  • databases SQL Server, Oracle,
  • scripting PowerShell
  • Microsoft technologies Windows Server, IIS, COM+, etc.
  • XML
• Aptitude and ability to understand and configure software solutions.
• Detail-oriented with the ability to document procedures accurately.
• Self-motivated with a desire to learn and grow in the field of solution implementation and support.
• Ability to work collaboratively in a team environment.
• Familiarity with construction industry processes and terminology is a plus.

What we offer

• Hybrid working
• Work from abroad
• Flexible working hours
• Thinkproject Academy
• Free English lessons
• Unlimited learning
• Headspace community access
• Women's Network
• Corporate volunteering
• Social events

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Working at thinkproject.com - think career. think ahead.