Application Support Specialist

K&K Talents; München; On-site; EUR 55,000 - 85,000; Full time

Job summary

An international recruiting agency is seeking a Senior Technical Recruiter to assist their client in Germany. This role focuses on providing application support, involving troubleshooting performance issues and collaborating with various teams. The position requires strong problem-solving skills, SQL knowledge, and effective communication. Applicants must have valid work authorization in Germany without the need for sponsorship. This is a full-time role primarily in IT Services and Consulting.

Qualifications

• Applicants must have work authorization in Germany without needing employer sponsorship.

Responsibilities

• Provide L1/L2/L3 application support for role-based applications.
• Diagnose and resolve application defects and performance issues.
• Collaborate with support and development teams to address complex problems.
• Monitor application performance and address potential issues proactively.
• Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
• Perform root cause analysis for recurring issues and implement permanent solutions. Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
• Assist in the deployment and configuration of applications and updates.
• Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
• Communicate effectively with users, providing updates on issue resolution and system status.
• Excellent problem-solving skills and the ability to work under pressure.

Skills

Problem-solving skills

Application support

SQL

Communication skills

Job description

Senior Technical Recruiter at K&K Talents

K&K Talents is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in Germany who is actively hiring candidates to expand their teams.

Role

Application support

Location: Germany

Employment type: Full time Permanent

Responsibilities

• Provide L1/L2/L3 application support for role-based applications running in production and hosted on Client Infrastructure, and using SQL databases.
• Diagnose and resolve application defects, performance issues, and configuration problems.
• Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
• Monitor application performance and system health, identifying and addressing potential issues proactively.
• Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
• Perform root cause analysis for recurring issues and implement permanent solutions. Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
• Assist in the deployment and configuration of applications and updates.
• Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
• Communicate effectively with users, providing updates on issue resolution and system status.
• Excellent problem-solving skills and the ability to work under pressure.

Requirements

Applicants for employment in Germany should possess work authorization which does not require sponsorship by the employer for a visa.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting