Support Engineer

Madfish; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A fast-growing FinTech firm in Germany is seeking a Support Engineer to provide remote technical support. You will handle requests, analyze logs, and collaborate with teams to resolve issues. Ideal candidates have experience in Tier 2 or Tier 3 support, strong Linux skills, and an understanding of network protocols. The company offers flexible remote collaboration, contract-based positions, and opportunities for professional growth. Join a stable team dedicated to innovative financial trading solutions.

Leistungen

Remote collaboration

Professional growth opportunities

Flexible contract options

Qualifikationen

• Previous experience in Tier 2 or Tier 3 technical support.
• Solid hands-on experience with Linux operations.
• Understanding of network protocols and log analysis.

Aufgaben

• Handling technical support requests from global clients.
• Analyzing logs and system metrics to pinpoint issues.
• Assisting with client onboarding and integration.

Kenntnisse

Technical support experience

Linux

Network protocols

English proficiency

Jobbeschreibung

Support Engineer — FinTech Product Company | Remote

A fast-growing FinTech product company is looking for a Support Engineer to join their global team remotely and help support high-performance solutions for the financial trading industry.

🌍 About the Company

This company develops ultra-low-latency technology that powers real-time trading in the foreign exchange and financial markets. Their proprietary platform allows international financial institutions and banks to execute currency transactions in milliseconds — giving them a competitive edge where every microsecond matters.

Known for its stability and innovation, the company continues to grow steadily and is actively hiring across multiple tech roles.

Responsibilities:

• Handling technical support requests from global clients — including troubleshooting, log analysis, and identifying root causes.
• Working closely with logs, system metrics, and network traffic to pinpoint issues.
• Escalating complex technical incidents to Tier 3 when necessary.
• Collaborating with engineering and product teams to resolve customer-facing challenges.
• Assisting with client onboarding and integration when needed.

✅ Requirements:

• Previous experience in Tier 2 or Tier 3 technical support, ideally in a B2B or infrastructure-heavy environment.
• Solid hands-on experience with Linux (command-line operations, basic troubleshooting).
• Understanding of network protocols (TCP/IP, DNS, HTTP) and experience analyzing logs.
• Intermediate or higher level of English (both written and spoken).

What’s Offered:

• Fully remote collaboration with a distributed global team.
• Contract-based cooperation (B2B or freelance, depending on your location).
• Room for professional growth — potential to transition into engineering/product roles.
• A stable company with clear technical processes and active product development.