Supervising Associate - EA COE Germany (English Speaking)

Ernst & Young Advisory Services Sdn Bhd; Deutschland; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Ernst & Young Advisory Services Sdn Bhd in Germany seeks a Supervising Associate for the EA CoE to support executive administration and drive improvements across the team. You will bridge EAs and leadership, ensuring consistent task execution and high-quality service.

You will mentor peers, optimize workflows, and coach on tools while maintaining confidentiality and professional standards in a fast-paced, high-visibility environment.

Qualifikationen

• 3–5 years of experience as an Executive Assistant or Administrative Associate.
• Supervisory, senior EA, or mentoring experience preferred.
• Experience in a Center of Excellence or shared services setting is an advantage.
• Bachelor’s degree in Business Administration, Office Management, or related field preferred.

Aufgaben

• Coordinate daily tasks and service coverage for the EA team.
• Perform quality checks on calendars, travel itineraries, and expense reports.
• Serve as a point of contact for EA queries and align with leadership priorities.
• Mentor junior EAs and provide coaching on tools and etiquette.
• Uphold professionalism and confidentiality across outputs.

Kenntnisse

Coordination

Organization

Multitasking

Communication

Microsoft Office 365

Virtual collaboration tools

Executive support

Coaching

Ausbildung

Bachelor’s degree in Business Administration

Tools

Microsoft Teams

Zoom

Office 365 calendar/travel tools

Jobbeschreibung

Supervising Associate - EA COE Germany (English Speaking)

Location: Taguig

Other locations: Primary Location Only

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for Job Summary: The Supervising Associate within the Executive Assistant Center of Excellence (EA CoE) plays a key role in supporting the delivery of seamless administrative services across the organization. This role functions as a bridge between individual Executive Assistants and leadership, ensuring the consistent execution of operational tasks, supporting team efficiency, and driving continuous improvement. The Supervising Associate also acts as a mentor, resource person, and quality champion within the team.

Key Responsibilities: Team Coordination & Oversight

• Support the Team Leader in managing daily task allocations and service coverage across the EA team.
• Monitor team performance against key metrics and ensure compliance with service standards.
• Coordinate onboarding, buddy systems, and knowledge-sharing activities for new or transitioning Executive Assistants.
• Step in to provide high-level executive support during peak times or in the absence of an EA.

Quality & Process Assurance

• Perform periodic quality checks on administrative deliverables (e.g., calendars, travel itineraries, expense reports).
• Identify process inefficiencies and contribute to the development and documentation of improved workflows.
• Champion adherence to standardized tools, templates, and best practices.

Stakeholder Communication

• Serve as a point of contact for resolving operational queries from Executive Assistants or supported executives.
• Support internal communications between team members and leadership to ensure alignment on priorities.
• Assist with gathering and reporting feedback from stakeholders for performance reviews and service improvements.

Coaching & Support

• Mentor junior or new Executive Assistants to help them build confidence and capability in their roles.
• Provide just-in-time support on tools, task management, and executive communication etiquette.
• Help identify training gaps and propose learning opportunities or resources.

Administrative Excellence

• Uphold high standards of professionalism, confidentiality, and service quality across all team outputs.
• Stay updated on the latest tools, applications, and best practices in executive support.

Education:

• Bachelor’s degree in Business Administration, Office Management, or a related field (preferred).

Experience:

• Minimum of 3–5 years of experience as an Executive Assistant or Administrative Associate.
• Prior experience in a supervisory, senior EA, or mentoring capacity is preferred.
• Experience in a Center of Excellence or shared services setting is an advantage.

Skills:

• Strong coordination, organizational, and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office 365, calendar and travel management tools, and virtual collaboration platforms (e.g., Teams, Zoom).
• Attention to detail and commitment to quality.
• Ability to coach peers and provide constructive feedback.
• High emotional intelligence and discretion.

Work Arrangements

• May include hybrid or remote work options.
• Collaborative, fast-paced team environment with high visibility to executive leadership.