Student Advisor

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Remote Customer Service Advisor to pre-qualify prospects, answer inquiries, and guide candidates through the admissions process. You will handle outbound campaigns and support sales teams while ensuring high-quality customer interactions.

The role requires CRM and Microsoft Office proficiency, deep knowledge of academic programs, and strong communication skills, with a focus on customer needs and professional conduct.

Qualifikationen

• Remote Customer Service Advisor qualification is required.
• Proficiency with CRM systems and Microsoft Office.
• Knowledge of academic programs and training offerings.
• Strong active listening and communication skills.
• Ability to identify customer needs and provide guidance.
• Commitment to equality, health and safety policies.

Aufgaben

• Pre-qualify prospects by phone and email, providing information to convert them into qualified candidates.
• Conduct outbound calling campaigns and advise prospective candidates.
• Respond to inquiries and provide first-level advice and guidance.
• Resolve customer issues and address concerns efficiently.
• Support sales and admissions teams during high-activity periods.
• Assist with large-scale outbound recruitment initiatives.
• Improve management and follow-up of inbound and outbound prospects across acquisition channels.

Kenntnisse

Active listening

Excellent verbal communication

Strong interpersonal skills

Patience and diplomacy

Commercial awareness

CRM systems

Microsoft Office Suite

Knowledge of academic programs

Identify customer needs

Ausbildung

Remote Customer Service Advisor

Tools

CRM Systems

Microsoft Office Suite

Jobbeschreibung

• Pre-qualify prospects by phone and email, providing relevant information and guidance to convert them into qualified candidates
• Conduct outbound calling campaigns and advise prospective candidates effectively
• Handle inbound and outbound calls with prospective students and clients
• Respond to enquiries and provide first-level advice and guidance
• Resolve customer issues and address concerns efficiently
• Provide accurate information about academic programs and training offerings
• Participate in outbound calling campaigns supporting student recruitment and engagement
• Improve management and follow-up of inbound and outbound prospects across acquisition channels
• Support sales and admissions teams during high-activity periods
• Assist with additional initiatives, including large-scale outbound recruitment

Requirements

• Professional Qualification: Remote Customer Service Advisor
• Proficient in CRM systems and the Microsoft Office Suite
• In-depth knowledge of academic programs and training offerings
• Active listening
• Strong ability to identify and understand customer needs
• Commercial awareness
• Excellent verbal communication skills
• Strong interpersonal skills
• Patience and diplomacy
• Maintain Group values and comply with the Code of Conduct, equality and diversity, health and safety, and safeguarding policies

Core Competencies

Demonstrates expertise in customer service and sales support, with proficiency in CRM systems and Microsoft Office Suite. Possesses strong communication and interpersonal skills to effectively engage with prospective students and clients while providing accurate information about academic programs.

Highest-signal resume keywords

• Remote Customer Service Advisor Qualification
• Proficient in CRM Systems
• Microsoft Office Suite ProficiencyExcellent Verbal Communication Skills
• Active Listening

ATS Optimization Keywords

Hard Skills

• CRM Systems
• Microsoft Office Suite
• Knowledge of Academic Programs
• Outbound Calling Campaigns
• Customer Issue Resolution

Soft Skills

• Active Listening
• Strong Interpersonal Skills
• Patience
• Diplomacy
• Commercial Awareness

Certifications & Qualifications

• Remote Customer Service Advisor

Industry Keywords

• Student Recruitment
• Customer Service
• Sales Support
• Equality and Diversity
• Health and Safety