Sales Development Representative – B2C

Jobtailor; Berlin; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin is seeking a proactive Sales Support Associate who will be the first contact for incoming leads, qualify prospects and hand over qualified leads to Account Executives, documenting details in the CRM.

You will build and maintain a strong sales pipeline, schedule demos, support campaigns with marketing, and communicate in fluent German (English a plus). Daily use of Outlook, Excel and common office tools is expected.

Qualifikationen

• Experience in sales or a similar role is a plus; career changers welcome.
• Basic outbound calling and email outreach experience.
• Confident, friendly and professional communication on phone and in writing.
• Ability to assess leads' needs with clear questions.
• Initial CRM experience advantageous.

Aufgaben

• You are the first point of contact for incoming leads and systematically qualify prospects for the sales team
• You proactively reach out to potential customers via phone, e-mail and social selling
• You identify leads' needs and match their requirements with our solution offering
• You hand over qualified leads to the responsible sales team with documentation in the CRM
• You build and maintain a high-quality sales pipeline for the sales team
• You schedule appointments/demos for your sales colleagues and ensure a high show rate
• You work with our CRM system daily, document conversations and activities, and plan follow-ups
• You collaborate with marketing and sales to coordinate campaigns and improve lead quality
• You monitor market and industry trends to identify new target segments and outreach strategies
• You take on smaller projects in lead generation or process optimization and contribute to team motivation

Kenntnisse

Lead Qualification

CRM System Experience

Outbound Calling

Fluent German

Interpersonal Skills

Tools

CRM Systems

Outlook

Excel

Office Tools

Jobbeschreibung

• You are the first point of contact for incoming leads and systematically qualify prospects for the sales team
• You proactively reach out to potential customers via phone, e‑mail and social selling
• You identify leads' needs and match their requirements with our solution offering
• You hand over qualified leads to the responsible sales team (e.g., Account Executives), including clear documentation in the CRM
• You build and continuously maintain a high-quality sales pipeline for the sales team
• You schedule appointments/demos for your sales colleagues and ensure a high show rate
• You work with our CRM system daily, document conversations and activities, and plan follow-ups
• You collaborate closely with marketing and sales to coordinate campaigns and improve lead quality
• You monitor market and industry trends to identify new target segments and outreach strategies
• You take on smaller projects in lead generation or process optimization when needed and actively contribute to team motivation

Requirements

• Some experience in sales or a similar role (e.g., telemarketing, call center, inside sales) is a plus — career changers are welcome
• Basic experience in outbound calling and e‑mail outreach to prospects
• Confident, friendly and professional communication with customers — both on the phone and in writing
• Ability to detect leads' needs and interest using clear, simple questions
• Initial experience with CRM systems is advantageous (e.g., creating leads, taking notes, scheduling follow-ups)
• Careful and structured documentation of conversations and activities
• Organized, reliable working style, even when handling many repetitive tasks
• Strong willingness to learn: you quickly acquire sales arguments, product knowledge and processes
• Proficient with Outlook, Excel and common office tools
• Strong interpersonal skills: you can listen well, ask follow-up questions, persuade and motivate
• You are teachable and eager to learn, and enjoy developing your skills further
• Fluent written and spoken German; English skills are a plus.

Core Competencies

Demonstrates strong lead qualification and sales support capabilities, with proficiency in CRM systems and effective communication skills in both German and English. Ability to organize and document sales activities while collaborating with marketing and sales teams to enhance lead quality.

Highest-signal resume keywords

• Lead Qualification
• CRM System Experience
• Outbound Calling
• Fluent German
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Lead Generation
• Sales Pipeline Management
• Documentation
• Follow-Up Scheduling
• Market Trend Analysis

Soft Skills

• Professional Communication
• Organizational Skills
• Reliability
• Willingness to Learn
• Motivational Skills

Industry Keywords

• Telemarketing
• Inside Sales
• Lead Outreach
• Sales Support

Tools & Technologies

• CRM Systems
• Outlook
• Excel
• Office Tools