Enrollment Advisor I

Jobtailor; Deutschland; Vor Ort; EUR 40.000 - 56.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an enrollment advisor to proactively engage prospective students and guide them through the enrollment process using phone, text, and email. The role requires documenting interactions in Salesforce and managing the inquiry-to-enrollment flow with strong knowledge of university policies.

You will work with Enrollment Specialists, maintain high standards of student service, and collaborate across teams to ensure smooth processes and timely responses.

Qualifikationen

• Bachelor’s degree preferred or equivalent education and experience.
• Experience in a team environment and using call center software.
• Prior education or consultative sales experience preferred.
• Demonstrates ability to navigate multiple systems and technologies, including CRM, SIS, and Microsoft Office Suite.
• Thrives in a fast-paced, diverse, and changing environment while effectively managing multiple priorities and deadlines.
• Takes ownership and accountability, proactively resolving issues on behalf of prospective students.
• Builds strong, collaborative relationships with colleagues, functional partners, and external stakeholders to achieve university outcomes.
• Acts with integrity and professionalism toward self, students, and the university.
• Actively contributes to team success and supports others in achieving shared goals.
• Demonstrates flexibility and understanding of complex organizational structures.
• Puts the student first leveraging systems, data, and dashboards to support university outcomes.
• Communicates effectively with a wide range of individuals in a diverse community.
• Seeks understanding by asking questions and sharing ideas that improve processes, the student experience, and university results.
• Partners with leaders to design and implement new processes that enhance efficiency and outcomes.
• Develops personal goals aligned with the university's mission, vision, and objectives.
• Adheres to all regulatory and compliance requirements as a National University team member.

Aufgaben

• Proactively engage prospective students via phone, text, and email throughout all stages of the enrollment process.
• Build rapport and guide students through initial enrollment steps, partnering with Enrollment Specialists through their first class start.
• Accurately document all interactions and updates in Salesforce.
• Manage the complete “Inquiry to Enrollment” process while maintaining strong knowledge of university policies, programs, and admissions requirements.
• Provide personalized guidance to help students make informed educational decisions.
• Demonstrate professionalism, courtesy, and a commitment to exceptional student service.
• Maintain proficiency in university, college, and program details through training and assessments.
• Collaborate effectively as a team player with a positive, supportive attitude.
• Manage multiple systems efficiently to process student applications.
• Adhere to attendance, punctuality, and scheduling expectations.
• Perform other related duties as assigned.

Kenntnisse

Enrollment management

CRM proficiency

Consultative sales

Team collaboration

Student communication

Professionalism

Problem solving

Flexibility

Regulatory compliance

Ausbildung

Bachelor’s degree preferred

Tools

Salesforce

Call center software

SIS

Microsoft Office Suite

Jobbeschreibung

• Proactively engage prospective students via phone, text, and email throughout all stages of the enrollment process.
• Build rapport and guide students through the initial enrollment steps, partnering with Enrollment Specialists through their first class start.
• Accurately document all interactions and updates in Salesforce.
• Manage the complete “Inquiry to Enrollment” process while maintaining strong knowledge of university policies, programs, and admissions requirements.
• Provide personalized guidance to help students make informed educational decisions.
• Demonstrate professionalism, courtesy, and a commitment to exceptional student service.
• Maintain proficiency in university, college, and program details through training and assessments.
• Collaborate effectively as a team player with a positive, supportive attitude.
• Manage multiple systems efficiently to process student applications.
• Adhere to attendance, punctuality, and scheduling expectations.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree preferred or an equivalent combination of education and experience.
• Experience working in a team environment and using call center software.
• Prior experience in education or consultative sales preferred.
• Demonstrates ability to navigate multiple systems and technologies, including CRM, SIS, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Thrives in a fast-paced, diverse, and changing environment while effectively managing multiple priorities and deadlines.
• Takes ownership and accountability, proactively resolving issues on behalf of prospective students.
• Builds strong, collaborative relationships with colleagues, functional partners, and external stakeholders to achieve university outcomes.
• Acts with integrity and professionalism toward self, students, and the university.
• Actively contributes to team success and supports others in achieving shared goals.
• Demonstrates flexibility and understanding of complex organizational structures.
• Puts the student first leveraging systems, data, and dashboards to support university outcomes.
• Communicates effectively with a wide range of individuals in a diverse community.
• Seeks understanding by asking questions and sharing ideas that improve processes, the student experience, and university results.
• Partners with leaders to design and implement new processes that enhance efficiency and outcomes.
• Develops personal goals aligned with the university's mission, vision, and objectives.
• Adheres to all regulatory and compliance requirements as a National University team member.

Core Competencies

Demonstrates expertise in managing the enrollment process while providing exceptional student service and support. Proficient in utilizing CRM systems and Microsoft Office Suite to enhance communication and collaboration with prospective students and team members.

Highest-signal resume keywords

• Enrollment Process Management
• CRM Proficiency
• Consultative Sales Experience
• Team Collaboration
• Student-Centric Communication

ATS Optimization Keywords

Hard Skills

• Enrollment Management
• CRM Software
• SIS
• Microsoft Office Suite
• Data Management

Soft Skills

• Professionalism
• Team Player
• Effective Communication
• Problem Solving
• Flexibility

Industry Keywords

• Higher Education
• Admissions Requirements
• Student Service
• Regulatory Compliance

Tools & Technologies

• Salesforce
• Call Center Software