Executive Admissions Representative, Bilingual English/Spanish

Jobtailor; Deutschland; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

APUS is seeking an energetic admissions specialist to act as the first point of contact for prospective students considering enrollment. You will engage by phone and email to support enrollment and conduct consultative conversations to assess needs and tailor solutions.

You will collaborate with Financial Aid and other departments, manage CRM data, and help students navigate documents, funding, and degree options while maintaining FERPA privacy and meeting enrollment targets.

Qualifikationen

• 5 years of online admissions experience with adult students in a sales-oriented or consultative-focused role.
• Track record of meeting and/or exceeding metrics.
• Self-driven and comfortable making multiple high-volume outbound calls per day.
• Bachelor's degree is required.
• Bilingual English/Spanish fluency is required.
• Salesforce knowledge preferred.
• Excellent verbal and written communication skills with a strong phone presence.
• Passion and enthusiasm for helping and empowering others to succeed.
• Demonstrated ability to succeed as an individual contributor and meet deadlines.
• High-speed Internet home connection and dedicated workspace required.
• Skills proficiency test included in the hiring process.

Aufgaben

• Act as the first point of contact for prospective students considering enrollment at APUS.
• Engage prospective students by phone and email to support enrollment.
• Conduct consultative conversations to assess student needs and present tailored solutions.
• Facilitate enrollment into the University when applicable.
• Meet and exceed department targets and metrics.
• Connect students with departments for document collection, registration, funding, transfer credit, and degree solutions.
• Follow up with prospective students using phones and electronic communication.
• Protect student account privacy in compliance with FERPA.
• Evaluate academic records and documents for admission.
• Manage and update prospective student information in CRM and other software applications.
• Collaborate with Financial Aid, Academic Advising, the Registrar, and other departments.

Kenntnisse

Online admissions experience

Consultative sales skills

Bilingual English/Spanish

Salesforce knowledge

Excellent communication skills

High-volume outbound calls

Ausbildung

Bachelor's Degree

Tools

Salesforce

CRM Software

Jobbeschreibung

• Act as the first point of contact for prospective students considering enrollment at APUS
• Engage prospective students by phone and email to support enrollment
• Conduct consultative conversations to assess student needs and present tailored solutions
• Facilitate enrollment into the University when applicable
• Meet and exceed department targets and metrics
• Connect students with departments for document collection, registration, funding, transfer credit, and degree solutions
• Follow up with prospective students using phones and electronic communication
• Protect student account privacy in compliance with FERPA
• Evaluate academic records and documents for admission
• Manage and update prospective student information in CRM and other software applications
• Collaborate with Financial Aid, Academic Advising, the Registrar, and other departments

Requirements

• 5 years of online admissions experience with adult students in a sales-oriented or consultative-focused role
• Track record of meeting and/or exceeding metrics
• Self-driven and comfortable making multiple high-volume outbound calls per day
• Bachelor's degree is required
• Bilingual English/Spanish fluency is required
• Salesforce knowledge preferred
• Excellent verbal and written communication skills with a strong phone presence
• Passion and enthusiasm for helping and empowering others to succeed
• Demonstrated ability to succeed as an individual contributor and meet deadlines
• High-speed Internet home connection and dedicated workspace required
• Skills proficiency test included in the hiring process

Core Competencies

Demonstrates expertise in online admissions processes, particularly for adult students, with a strong focus on consultative engagement and meeting enrollment metrics. Proficient in managing student information and collaborating across departments while ensuring compliance with privacy regulations.

Highest-signal resume keywords

• Online Admissions Experience
• Consultative Sales Skills
• Bilingual English/Spanish Fluency
• Salesforce Knowledge
• Excellent Communication Skills

ATS Optimization Keywords

Hard Skills

• Enrollment Facilitation
• Academic Record Evaluation
• CRM Management
• Metrics Tracking
• Document Collection

Soft Skills

• Self-Driven
• Passion for Helping Others
• Strong Phone Presence
• Deadline Management

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• FERPA Compliance
• Prospective Student Engagement
• High-Volume Outbound Calls
• Financial Aid Collaboration
• Academic Advising

Tools & Technologies

• Salesforce
• CRM Software