Senior Customer Service Representative

Jobtailor; Deutschland; Vor Ort; EUR 26.000 - 34.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a customer service professional to handle inbound calls, answer questions by phone, email, and Live Chat/SMS, and resolve complaints to keep customers satisfied. You will follow up on written correspondence and escalate when needed.

You will also train and mentor newly hired agents, collaborate with other departments to resolve issues, and contribute to a positive, customer-focused service environment.

Qualifikationen

• Strong customer service skills with focus on problem resolution.
• Proficient across multiple channels including phone, email, and live chat.
• Collaborates with team members and other departments to resolve issues.

Aufgaben

• Inbound calls and providing excellent customer support.
• Responding to questions via phone, email, Live Chat and SMS promptly.
• Researching and resolving complaints to ensure customer retention.
• Following up on written correspondence and escalating as needed.
• Coordinating with other departments to ensure problem resolution.

Kenntnisse

Customer service

Communication

Team collaboration

Training and mentoring

Ausbildung

High School Diploma

Tools

MS Word

MS Excel

Website navigation

Typing speed 60+ WPM

Jobbeschreibung

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalator to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
• Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
• Answering questions and helping customer service representatives who need assistance
• Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

Requirements

• Experience with Microsoft word and excel
• High School Diploma
• Type 50+ words per minute
• 1+ years in Customer Service, help desk or call center experience (preferred)
• Type 60+ words per minute (preferred)
• Working knowledge of website navigation (preferred)

Demonstrates strong customer service skills with a focus on problem resolution and customer satisfaction. Proficient in communication across multiple channels, including phone, email, and live chat, while effectively collaborating with team members and other departments.

Highest-signal resume keywords

• Customer Service Experience
• Complaint Resolution
• Microsoft Word
• Microsoft Excel
• Typing Speed 50+ WPM

ATS Optimization Keywords

Hard Skills

• Typing Speed 60+ WPM
• Website Navigation
• Customer Support
• Help Desk Experience
• Call Center Experience

Soft Skills

• Professionalism
• Team Collaboration
• Training and Mentoring

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Customer Satisfaction
• Inbound Calls
• Live Chat
• Email Support
• Escalation Management