Specialist (w/m/d) Technical Product / Operational Excellence

Siemens Mobility; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading smart infrastructure company in Frankfurt is looking for a Specialist (w/m/d) in Technical Product / Operational Excellence to enhance product and service quality through comprehensive data analysis and customer insights. The ideal candidate has a Master’s degree and several years of experience in quality management, alongside in-depth knowledge of sensor technology and IoT. This role requires strong analytical skills, proficiency in English and German, and the ability to develop proactive strategies. The company values an inclusive workplace with diverse perspectives.

Leistungen

Attractive remuneration package

30 days of paid vacation

Flexible work schedules

Training opportunities

Qualifikationen

• Several years of experience in quality management or data analysis in a multi-site company.
• In-depth knowledge of sensor technology and IoT.
• Strong analytical skills for interpreting complex data.

Aufgaben

• Analyze customer feedback and service reports.
• Develop strategies to improve product and service quality.
• Conduct data analyses and evaluate trends.

Kenntnisse

Quality management

Data analysis

Root cause analysis

Sensor technology

IoT knowledge

Communication

Ausbildung

Master's degree in Engineering, Industrial Engineering, or Business Administration

Tools

Excel (Pivot, complex formulas)

Power BI

Python

R

Jobbeschreibung

Specialist (w/m/d) Technical Product / Operational Excellence

486855

10-Dic-2025

Smart Infrastructure

Customer Services

What we offer you:

• An attractive remuneration package
• Access to Siemens share plans
• 30 days of paid vacation and a variety of flexible work schedules that allow time off for you and your family
• Flexible training opportunities for both your professional and personal development that you can tailor to your interests

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more informationhere .

The individual benefits are subject to regulatory, contractual, or corporate conditions.

How you’llmake an impact:

• You will analyze customer feedback and service reports across the Frankfurt, Goa, and Wuxi locations.
• You will develop preventive strategies to improve product and service quality, thereby ensuring customer satisfaction.
• You reliably identify patterns, thoroughly analyze causes, and work closely with the QM department to design sustainable prevention strategies.
• Furthermore, you will conduct data analyses and evaluate trends, hotspots, and risk areas at all locations.
• Based on your service insights, you will develop strategies and measures for product and process optimization.
• In close cooperation with the global team, you will find solutions for complex customer requirements regarding sensors and IoT.
• Finally, you will create reports, presentations, and recommendations for action and answer complex questions using your technical know-how.
• Education
• Completed Master's degree/diploma in Engineering, Industrial Engineering, or Business Administration with a focus on Quality/Process Management, Statistics, or similar.
• Experience & Skills
• Several years of relevant experience in quality management, process analysis, complaint management, or data analysis, ideally in a multi-site company, as well as in-depth knowledge of sensor technology and IoT.
• Practical experience in quality management and root cause analysis methods (e.g., 8D Report, FMEA, 5 Whys, Ishikawa). Additional knowledge of Six Sigma or Lean is an advantage.
• Strong conceptual and analytical skills for structuring and interpreting complex data.
• Proficient in databases, Excel (Pivot, complex formulas), BI tools (e.g., Power BI, Tableau), and/or statistical software (e.g., R, Python, Minitab, SPSS) is an advantage.
• Ways of working
• Proactive, structured way of working, team player, assertiveness, and willingness to travel.
• Languages
• Very good German and English skills for clear presentations and convincing communication with stakeholders

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

At Siemens, we believe that feeling valued and included is the foundation for doing great work. That’s why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant.

As anequal opportunity employer , we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities.

About us

At Smart Infrastructure Electrification & Automation https://www.siemens.com/global/en/company/topic-areas/smart-infrastructure.html, our mission is to develop innovative and sustainable solutions that save energy and reduce the carbon footprint of buildings, infrastructure, and industries. We enable the transition to a sustainable energy system, while ensuring a reliable and affordable energy supply. That's why we are committed to creating a greener future and transforming the way we live and work.

FAQ – if you need further information on the application process.