Specialist Ordermanagement and Shipping Coordination (m/f/d)

Industriekeramik Hochrhein (IKH); Verwaltungsgemeinschaft Wutöschingen; On-site; EUR 52,000 - 68,000; Full time

Job summary

Industriekeramik Hochrhein GmbH in Germany is seeking a Specialist for Order Management and Shipping Coordination to join the Supply Chain team. You will handle customer order confirmations, maintain master data in the ERP system, monitor delivery dates, and prepare dispatch and customs documents.

You will organize freight, coordinate with Production, Sales, and customers, and act as the central contact for orders through to delivery.

Qualifications

• Completed commercial vocational training in a related field or equivalent qualification.
• Several years of experience in supply chain management.
• Experience with Incoterms and customs procedures preferred.
• Strong analytical, communication and teamwork skills.
• Very good German and English, spoken and written.

Responsibilities

• Managing the customer order confirmations and maintaining master data in the ERP system.
• Monitoring delivery dates and ensuring on-time deliveries to customers.
• Preparing dispatch and customs clearance documents and organizing freight.
• Comparing freight quotes and coordinating production orders with Production Team.
• Central point of contact for customer orders from Sales to delivery.
• Organizing the deliveries and supporting day-to-day sales activities.

Skills

MS Office

Analytical skills

Communication skills

Teamwork

German language

English language

Incoterms knowledge

Customs procedures

Logistics

Customer service

Education

Commercial vocational training or equivalent

Tools

ERP system

MS Office Suite

Job description

Specialist Ordermanagement and Shipping Coordination (m/f/d)

2026-07-24 by reiner

In this varied role within the Supply Chain Management team, you will focus on order processing and coordinating between internal teams, the sales team and customers.

Your Tasks

• Managing the customer order confirmations
• Maintaining master data and order parameters in the internal ERP system
• Monitoring delivery dates and ensuring on-time deliveries to our customers
• Preparing dispatch and customs clearance documents
• Organizing freight and comparing freight quotes
• Order processing and creating the work orders
• Monitoring the availability of items and materials, and stock levels
• Coordinating production oders with Production Team, following the complex inquiries
• Central Point of contact of the customers orders from Sales team to the end of the process
• Organizing the deliveries
• Responsible for the daily order handling process customers
• Tracking post- or pre-sale customer documentation, escalating financial matters, and managing occasional related claims
• Responsible for day-to-day sales activities for dedicated customers
• Providing account support to Sales in operational activities
• Successfully completed commercial vocational training, e.g. as an industrial clerk, wholesale and foreign trade clerk or a comparable qualification
• Several years professional experience in supply chain management
• Preferably initial experience in dealing with Incoterms and customs procedures
• Excellent analytical skills and a strong sense of motivation
• Strong communication skills and a keen willingness to learn
• A proactive personality and the ability to work well in a team
• Sound IT skills especially in MS Office
• Very good German and English language skills spoken and written

In addition to an attractive remuneration package we offer you a job with excellent creative opportunities in an international business environment. The working environment is characterized by short communication and decision-making channels and an open corporate culture.

Industriekeramik Hochrhein GmbH
Industriestraße 4
D-79793 Wutöschingen
www.ik-hochrhein.com
Phone: [phone] Fax: [phone] Mail: [e-mail]