Specialist Customer Success Manager (f/m/d) SPM MEE

SAP; Walldorf; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

SAP is seeking a Specialist Customer Success Manager to oversee cloud customer accounts. This role involves developing strategies for customer engagement, maximizing product adoption, and driving revenue growth. Ideal candidates will have significant experience in account management and strong communication skills, contributing to SAP's mission of helping the world run better.

Qualifikationen

• 5+ years of experience managing complex customer engagements.
• Strong communication skills to present to senior management.
• Project Management certification is highly regarded.

Aufgaben

• Developing account management strategies for cloud customer accounts.
• Conducting Relationship Assessments and Outcome Success Plans.
• Maximizing customer value from SAP SPM cloud products.

Kenntnisse

Communication

Project Management

Account Management

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Office

Jobbeschreibung

We help the world run better

At SAP, we enable you to bring out your best. Our company culture emphasizes collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

All SAP locations in Germany, such as Walldorf (near Mannheim/Heidelberg), Hamburg, Berlin, Ratingen (near Düsseldorf), Eschborn (near Frankfurt), Gerlingen (near Stuttgart), Hallbergmoos (near München), are available.

YOUR FUTURE ROLE

The Specialist Customer Success Manager is responsible for the daily management of assigned cloud customer accounts. This includes developing account management strategies, managing engagement and expansion plans, and delivering Customer Success services to ensure product adoption and growth. The role aims to maximize customer value from SAP SPM cloud products and drive revenue growth and retention.

The S-CSM SPM role is a specialist within the Sales Performance Management (SPM) domain. It serves as the primary contact for customer stakeholders across various levels, including Sales Operations, Finance, and IT, requiring knowledge spanning SaaS and incentive management practices.

Core account management practices include:

• Proactively developing customer roadmaps to improve consumption and maximize subscription value
• Conducting Relationship Assessments and Outcome Success Plans, tracking and maintaining tasks
• Providing best practice advice for operating SAP SPM cloud solutions and governance
• Understanding customer business models, priorities, and risks to identify expansion opportunities
• Developing and executing renewal and expansion plans with internal teams
• Using commercial acumen for licensing, renewal forecasts, and contractual opportunities
• Leveraging Customer Success tools to maximize customer value

YOUR PROFILE

• 5+ years of experience managing complex customer engagements or similar customer-facing roles
• Self-starter with energy, drive, and the ability to manage multiple priorities independently
• Strong communication skills to present and communicate effectively to senior management
• Experience in SAP Sales Performance Management, sales operations, incentive management, IT, Healthcare, or Financial Services is valued but not required
• Experience in account management planning and contract negotiations is valued but not required
• Project Management certification is highly regarded
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• German language skills, both written and spoken
• Bachelor's degree or equivalent

BRING OUT YOUR BEST

SAP's innovations help over four hundred thousand customers worldwide work more efficiently and use business insights effectively. Originally known for ERP software leadership, SAP has evolved into a market leader in end-to-end business applications, including database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees globally, we are purpose-driven and future-focused, fostering a collaborative environment with a commitment to personal development. We connect industries, people, and platforms to deliver solutions for every challenge.

WE WIN WITH INCLUSION

SAP promotes a culture of inclusion, health, well-being, and flexible work models. We believe that our diversity enhances our strength and are committed to equal employment opportunities and accessibility accommodations. If you need assistance during the application process, please contact our Recruiting Operations Team at [e-mail]. For SAP employees, only permanent roles are eligible for the SAP Employee Referral Program, subject to specific conditions outlined in the SAP Referral Policy.

Requisition ID: 423160 | Work Area: Sales | Expected Travel: 0-10% | Career Level: Professional | Employment Type: Full-Time