Discover a more connected career
This is an exciting opportunity to join the Human Resources team of UtiliQuest, LLC as a Human Resources Specialist of Benefits & Leave Administration (HRS). UtiliQuest, LLC has been a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in several states including California, Indiana, Ohio and the Eastern US from Georgia to New York with over 2,500 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.
Connecting you to great benefits
- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you'll do
Benefits Administration
- Acts as a subject matter expert in the management of benefit documents, workflows and employee inquiries as it relates to employee benefits, including group health plans, ancillary plans, paid days off, grandfathered paid leave plans and retirement options.
- Provides guidance on benefit plan information to employees and dependents, including, but not limited to, new hire enrollment, open enrollment, continuation of coverage information, evidence of insurability applications, death claims and government required notices and compliance documents.
- Maintains a broad knowledge of company policies, benefit plan documents and legal and regulatory updates as it relates to employee benefits and group health and welfare plans.
- Works closely with employees daily to answer benefits questions regarding the insurance plans, how to enroll, document upload assistance and qualifying events.
- Provide guidance to employees and dependents on benefit plan information, eligibility, enrollment, qualifying life events, continuation of coverage (COBRA), and other benefits-related inquiries.
- Support annual Open Enrollment efforts, including company-wide communications, documentation, and tracking.
- Acts as a liaison and maintains appropriate relationships with benefit vendor representatives, Dycom corporate benefits team members and HRIS teams, and Field Managers/ Administrative Assistants to provide timely support and ensure efficient resolution of all leave of absence and benefits-related matters.
- Maintain compliance with all federal and state benefit laws, including HIPAA, ACA, COBRA, ERISA, and IRS regulations.
Leave of Absence (LOA) Administration
- Manage all types of employee leaves, including FMLA, ADA, parental, personal, and other statutory leaves.
- Serve as the primary point of contact for employees and managers regarding leave options, documentation, and communication requirements.
- Track, investigate, and document all leave cases in the leave administration system; ensure timely updates and case resolution.
HR Systems & Data Integrity.
- Maintain accurate and confidential electronic employee files and HRIS data.
- Perform data entry, validation, and auditing of benefits and leave records to ensure compliance and accuracy.
- Generate and analyze reports related to benefits and leave trends as needed.
General HR Support
- Respond promptly to employee inquiries via phone, email, or case management system.
- Support HR team projects and initiatives, demonstrating flexibility and commitment to organizational goals.
- Model and uphold HR's customer service standards and confidentiality requirements.
- Additional responsibilities may be assigned as necessary to support the goals of the Human Resources department.
What you'll need
Required skills for success:
- Associates degree and two (2) years specialized administrative support training, preferably in Human Resources OR comparable years of relevant experience in the capacity of administrative assistant, benefits representative, coordinator, or other Human Resources position with similar responsibilities.
- Bachelors in Human Resources or related fields, preferred.
- Knowledge and understanding of general benefits administration, including common state and federal regulations surrounding FMLA, DOL, HIPAA, PPACA (ACA), COBRA, ERISA and IRS regulations.
- Strong organizational, time management, and prioritization skills.
- Excellent verbal and written communication; active listening and empathy are essential.
- Demonstrated ability to handle confidential information with discretion.
- Advanced computer skills to include the use of computer programs, such as Microsoft Office (Outlook, Word, Excel, PowerPoint); other HR systems experience, preferred.
- Strong customer service mindset with excellent communication skills.
- Critical thinking and analytical skills, with an attention to detail.
- Collaborative team player with the ability to work independently.
- Demonstrates good judgment and maintains confidentiality.
- Ability to work under tight deadlines and handle multiple priorities.
- Ability to maintain professionalism in the office and remote work environment.
Physical Requirements including, but not limited to:
- Stand, walk, and sit for extended period of time.
- Significant phone and computer time
- Lift up to 15 lbs; carry work materials, equipment, etc.
- Ability to travel occasionally for training or company meetings, as needed.
Why grow your career with us
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together
Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.