Software Support Engineer - Europe

Sungrow Deutschland GmbH; München; On-site; EUR 70,000 - 95,000; Full time

Job summary

Sungrow Deutschland GmbH is seeking an experienced engineer to bridge cutting-edge energy storage technology with the future of sustainable power systems. The role combines grid codes knowledge, ESS modeling, and hands-on support to clients across installations and commissioning.

You will train field technicians, draft technical disclosures, and collaborate with R&D, PQA, and SQE to address top issues. Travel to client sites will be required as needed.

Qualifications

• Strong knowledge of electrical engineering and power systems.
• Familiarity with EU grid codes or TSO standards; experience with grid-connection commissioning.
• Experience with ESS grid modeling.
• Provide remote and on-site technical support to resolve product issues for clients.
• Offer technical training and mentorship to field technical service engineers.
• Summarize and draft technical disclosures, operation instructions, and experience-sharing materials.
• Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
• Collect and analyze client product service cases to refine serviceability requirements and compile reports.
• Conduct GFM field testing and reviews with HQ R&D and third-party EMS.
• Use SQL and Python for large-scale data analysis to support troubleshooting and optimization.

Responsibilities

• Provide remote and on-site technical support to resolve product issues for clients.
• Offer technical training and mentorship to field technical service engineers.
• Summarize and draft technical disclosures, operation instructions, and experience-sharing materials.
• Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
• Collect and analyze client product service cases to refine serviceability requirements and compile analysis reports.
• Conduct GFM field testing and reviews liaising with HQ R&D and model simulation groups.
• Utilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.

Skills

Electrical engineering

Power systems

Grid codes

Grid-connection

ESS modeling

Remote support

On-site support

Technical training

Mentorship

Documentation

Cross-functional collaboration

SQL

Python

Job description

Your mission

Hey there and welcome to your new Opportunity with us.

We're thrilled to introduce a key role that connects our cutting-edge technology with the future of sustainable energy! Curious what this is all about?

Let’s dive right in:

• Strong knowledge of electrical engineering and power systems.
• Familiarity with EU grid codes or TSO standards; experience with grid-connection commissioning .
• Experience with ESS grid modeling.
• Provide remote and on-site technical support to resolve product issues for our clients.
• Offer technical training and mentorship to field technical service engineers.
• Summarize and draft technical disclosures, operation instructions, and experience-sharing materials.
• Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
• Collect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.
• Conduct GFM field testing and reviews, liaising with HQ R&D, model simulation groups, and third-party EMS.
• Utilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.

Your profile

All right, all right, that was intriguing, wasn't it?

Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:

• Demonstrated strong work ethic and perseverance in technical roles.
• Experience in software development, including development and model simulation.
• Background in knowledge base development or AI development.
• Excellent communication, teamwork, and interpersonal skills, with strong execution capabilities.
• Willingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.
• Solid engineering fundamentals and problem-solving intuition, with a focus on firmware and software-enabled systems.
• Proven ability to lead and collaborate across teams, fostering cross-functional partnerships.

Why us?

In our team, you'll be at the forefront of innovation, tackling complex software challenges in the renewable energy sector. We believe in empowering our engineers with challenging projects and the support needed to grow professionally. Join us to make a tangible impact on sustainable energy solutions, collaborating with a passionate and dedicated group committed to technical excellence and customer satisfaction.