Software Support Engineer - Europe

Sungrow Europe; München; On-site; EUR 50,000 - 70,000; Full time

Job summary

Sungrow Europe is searching for an experienced technical professional in Munich to provide remote and on-site support for electrical engineering products. The ideal candidate will lead technical problem resolution, mentor engineering teams, and create crucial product documentation.

You should have a strong background in electrical engineering, particularly in software and firmware-enabled systems, as well as a willingness to travel for installations and deployments.

Qualifications

• Strong work ethic and perseverance in technical roles.
• Demonstrated engineering fundamentals and problem-solving intuition.
• Excellent communication and teamwork skills.

Responsibilities

• Provide remote and on-site technical support.
• Create technical documentation for product usage.
• Collaborate with engineering teams to resolve product failures.

Skills

Electromagnetic Engineering

Technical Support

Data Analysis with SQL

Python Programming

Software Development

Education

Degree in Electrical Engineering

Tools

SQL

Python

Job description

Let’s Dive Right In

• Strong knowledge of electrical engineering and power systems.
• Familiarity with EU grid codes or TSO standards; experience with grid-connection commissioning.
• Experience with ESS grid modeling.
• Provide remote and on-site technical support to resolve product issues for our clients.
• Offer technical training and mentorship to field technical service engineers.
• Summarize and draft technical disclosures, operation instructions, and experience-sharing materials.
• Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
• Collect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.
• Conduct GFM field testing and reviews, liaising with HQ R&D, model simulation groups, and third-party EMS.
• Utilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.

Your profile

• Demonstrated strong work ethic and perseverance in technical roles.
• Experience in software development, including development and model simulation.
• Background in knowledge base development or AI development.
• Excellent communication, teamwork, and interpersonal skills, with strong execution capabilities.
• Willingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.
• Solid engineering fundamentals and problem‑solving intuition, with a focus on firmware and software‑enabled systems.
• Proven ability to lead and collaborate across teams, fostering cross‑functional partnerships.

Role

To fit into this role and be successful for a long time, your ideal background should look a lot like this:

Joint Responsibilities

• Support remote and on‑site technical problem resolution for clients.
• Provide technical training and mentorship to engineering teams.
• Create technical documentation and material for product usage and service.
• Collaborate with R&D, PQA, and SQE to address product failures.
• Analyze service case data and compile reports to refine product serviceability.
• Lead field testing and coordinate among research, simulation and third‑party vendors.
• Use SQL and Python for data analysis supporting product troubleshooting.