Technical Support & Enablement Specialist (m/f/d)

1KOMMA5° Bremen; Germany; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote work (Germany-wide)

Office in Hamburg/Berlin/Munich

Job summary

1KOMMA5° Bremen is seeking a proactive support specialist to assist branches across Germany and multiple markets in German and English. You will diagnose issues, provide fixes or guides, and implement automations with input from Engineering.

You’ll also help improve our support processes and create helpful onboarding content for new markets. The role offers remote work within Germany and access to offices in Hamburg, Berlin or Munich as needed, with potential for transitions into full-time

Qualifications

• 1–2 years in support, customer success, or similar role.
• German and English at C1 level or higher.
• Experience with business software such as a CRM or ticketing system.
• Solid understanding of SaaS tool integrations and data flows.
• Structured troubleshooting and documentation ability.
• Experience in training or onboarding others, or building automations with low-code tools.

Responsibilities

• Support branches and markets across Germany, Australia, Sweden, Denmark, Spain, the Netherlands and Finland in German and English.
• Diagnose issues and provide fixes or guidance for knowledge gaps, bugs, or feature requests.
• Develop simple automations and deploy live after engineering review.
• Use metrics to identify time sinks and propose process improvements.
• Improve ticket categorization, routing and handover rules.
• Create and maintain help articles and run onboarding sessions for new users and markets.

Skills

Customer support

SaaS knowledge

Troubleshooting

Automation with low-code

Training/onboarding

Startup/scale-up experience

Tools

CRM software

Ticketing system

APIs & webhooks

Job description

1KOMMA5°

At 1KOMMA5°, we pursue a clear vision: Living on wind and sunlight forever for free. To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it?

We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia.

Learnmoreabout our Product & Tech team!

Your mission

When a branch or market team can’t get something done in our systems, they come to you. Our teams work across a connected landscape of internal tools, from first customer contact through offer and project planning to installation and invoicing. You find out why: is it a bug, a gap in knowledge, or a missing feature? Then you make sure the right fix happens and you stay on it until the user can work again. What you see in the tickets helps us make these systems easier to use.

WHAT YOU WILL DO

• Support branches and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands and Finland, in German and English
• Diagnose each issue and deliver the matching fix: a guide or training for a knowledge gap, a bug report with reproduction steps for Engineering, a feature request with use case and impact for Product
• Where a simple automation closes the gap for a bug or a missing feature, you build it yourself. It goes live after a review with Engineering.
• Use ticket data and the support metrics we agree on (volume by topic, time to resolution, share of repeat requests) to find where time is lost, and propose changes
• Improve our support setup: ticket categories, templates, routing and handover rules
• Write and maintain help articles and run onboarding sessions for new users and new markets

This role is a good starting point in our tech organisation. You work across the full system landscape and all seven markets, and you learn how Product and Engineering make decisions. From here you can develop in several directions, for example towards product operations, ownership of an internal tool, or automation and engineering.

Your profile

• 1 to 2 years of experience in support, customer success or a similar role. Internships and working student positions count.
• German and English at C1 level or higher, written and spoken
• Experience with business software, for example a CRM or ticketing system
• Good technical understanding of how SaaS tools connect: data fields and objects, user roles and permissions, integrations, APIs and webhooks
• A structured way of troubleshooting: you can reproduce an issue, narrow down the cause and describe it so that Engineering can act on it without follow-up questions
• Experience in training or onboarding other people, or in building automations with low-code tools (e.g. n8n, windmill). One of the two is enough.
• Experience in a startup or scale-up is a plus

Benefits

• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
• Work with and learn from other super-smart colleagues
• You will enjoy direct contact with core decision-makers
• You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
• Benefits and discounts are yours with Futurebens
• Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time