Senior Field Service Technician

Shenzhen Infypower Co., Ltd.; München; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Participation in exciting projects

Flat hierarchies and short decision‑making processes

International travel

Job summary

A leading energy solutions provider in Munich is seeking a Senior Field Service Technician for remote and on-site support across various products. The ideal candidate should have a strong engineering background and at least 3 years of experience in e-Mobility and BESS fields. Responsibilities include visiting customer sites for maintenance and improving product quality through feedback. The role demands a proactive approach, excellent customer service skills, and willingness to travel internationally.

Qualifications

• Minimum 3 years of experience in e-Mobility and BESS field with installation and maintenance.
• Expertise in low-voltage energy distribution and switchgear systems.
• Class B driver's license with willingness to travel internationally.

Responsibilities

• Provide remote and on-site field support for various products.
• Report field experiences to improve product quality.
• Visit customer sites for maintenance in the EU.

Skills

Communication skills

Problem-solving abilities

Customer service orientation

Basic software knowledge

Education

Completed studies in engineering or electrical engineering

Job description

Senior Field Service Technician – Full‑Time

Your Responsibilities

• Remote and on‑site field support for different products (BESS, Battery Integrated Chargers, PowerCubes, High‑Power DC Chargers)
• Visiting customer sites for support, repair and maintenance in the EMEA (mainly EU) region
• Ensuring effective collaboration with internal teams and external partners or customers
• Reporting field experiences and reporting to internal departments to improve product quality through designated systems
• Further development of theoretical and practical knowledge through participation in training courses, seminars and trade fairs
• Cooperating with different departments (Service, Warranty, Spare Parts, R&D, Product Management)

What We Offer

• Participation in exciting projects in a future‑oriented industry
• Flat hierarchies and short decision‑making processes
• International travel

Education & Experience

• Completed studies in engineering, electrical engineering or a related field
• Electrician qualification and certification is an advantage
• Minimum 3 years of experience in e‑Mobility and BESS field with installation, operation, service and maintenance
• Expertise in low‑voltage energy distribution and switchgear systems
• Experience in measurements and analysis of 3‑phase AC and HV DC systems
• Experience with energy management / measurement & IoT field devices
• Experience with CAN, Modbus, ModbusTCP, OCPP, MQTT, TCP/IP and other IP‑based IT systems
• Experience and knowledge of TT, TN‑C, TN‑S, TN‑C‑S earting systems
• Experience with energy metering (CT and direct) and AC grid power analysis and smart‑metering
• Expertise and knowledge of EU‑wide LVD standards is an advantage
• Strong communication and technical consulting skills
• Proactive and independent working style, strong customer focus, willingness to travel internationally
• Class B driver's license – for driving a company car and willingness to travel internationally
• Experience with air‑conditioning and cooling systems is an advantage, but not a must
• Internal and external communication: English C1 level – German C1 level
• Knowledge of Spanish and/or French language is a must

Senior Technical Backoffice – Full‑Time

Your Responsibilities

• Remote support for customers and colleagues (field service technicians and engineers)
• Ensuring effective collaboration with internal teams and external partners or customers
• Cooperating with customers and different departments (Service, Warranty, Logistics, Spare Parts, R&D, Product Management)
• Receiving, logging and managing different types of requests: calls, password resets, email inquiries, etc.
• Knowledge‑base utilization: diagnosis of cases tuned to the knowledge base of the specific solutions
• Taking care of open issues, supporting L2 field Service and L3 and R&D team work
• Ticket escalation: when problems cannot be solved under L1 support, they should be escalated to the next level (L2)
• Customer communication: creating and providing simple client relations that will create awareness for the customers so that they can understand and be satisfied
• Preparing and taking care of the status of quotes, invoices and materials for delivery, communicating with the Logistics department, preparing all the proper details and information for them
• Reporting (weekly, monthly, quarterly) about tickets, issues and tasks

What We Offer

• Participation in exciting projects in a future‑oriented industry
• Flat hierarchies and short decision‑making processes
• Flexible working hours between 7 AM and 7 PM with hybrid working mode (part‑time HomeOffice)

Required Skills

• Communication skills: good interpersonal skills to communicate verbally and in writing to the customers
• Basic software knowledge: familiarity with the software applications and some level of problem‑solving skills
• Problem‑solving abilities: ability to recognize problems in a relatively short period of time and offer clear and easy solutions
• Helpdesk tools: helpdesk experience with different software and operating a ticketing system
• Customer service orientation: focus on factors that revolve around the provision of customer services and customer satisfaction

Education & Experience

• Completed studies in engineering, electrical engineering
• Strong communication and technical consulting skills
• Proactive and independent working style, strong customer focus
• Class B driver’s license – for driving a company car and willingness to travel internationally
• Internal and external communication: German and English C1 level – knowledge of Spanish and/or French and/or Italian language is an advantage, but not a must