Site Lead - Cologne

Iron Mountain; Windeck; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading records management company is seeking an experienced DMS Scanning Center Manager to join their new team in Cologne. This role involves strategic leadership, team management, and ensuring high customer satisfaction while adapting global standards. Ideal candidates should have strong technical affinity, proven leadership capabilities, and a completed university degree. Competitive compensation and benefits offered along with opportunities for professional growth.

Leistungen

Competitive compensation

Comprehensive health and wellness plans

Opportunities for continuous learning

Flexible work options

Qualifikationen

• Several years of professional experience in production.
• Strong technical affinity and experience in internal sales service.
• Experience in the development and implementation of strategic business processes.

Aufgaben

• Provide strategic direction and lead the production and internal service teams.
• Act as a key interface to sales field service and handle internal and external escalations.
• Ensure high customer satisfaction and implement global standards.

Kenntnisse

Leadership

Strong communication skills

Technical affinity

Initiative

Cost awareness

Ausbildung

Completed university or technical college degree

Master's certification

Jobbeschreibung

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced DMS (Document Management Services) Scanning Center Manager (SCM) to join our new DMS team in Cologne.

In this role, you will be responsible for the strategic leadership of the process group to fulfill business objectives and ensure long-term business continuity.

What You'll Do (Responsibilities)

In this role, you will:

• Strategic Leadership & Team Management: Provide strategic direction and lead the production and internal service teams at the Cologne location, including direct and indirect personnel responsibility.
• Internal & External Collaboration and Escalation: Act as a key interface to the sales field service, other locations, the Works Council (Betriebsrat), and corporate staff departments (IT, HR, Finance, Customer Service, PM, Sales). You will also handle internal and external escalations.
• Customer Satisfaction & Global Standards: Ensure high customer satisfaction. Analyze, adapt, and implement global standards, considering local conditions.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Experience & Education: A completed university or technical college degree (Hochschul- oder Fachhochschulstudium) or a completed Master's certification (Meisterausbildung) with several years of professional experience in production.
• Domain & Technical Knowledge: Strong technical affinity and experience in internal sales service (Vertriebsinnendienst).
• Proven Ability in Leadership & Strategy: Proven ability in personnel leadership and coaching, and experience in the development and implementation of strategic business processes.
• Other Key Requirements:
  • German and English mandatory.
  • Initiative and assertiveness.
  • Social competence and strong communication skills.
  • Goal and results orientation.
  • Cost awareness.
  • Presentation and moderation skills.

What We Offer (Benefits)

• Location: Cologne, Germany (onsite role)
• Competitive compensation and benefits aligned with the experience.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.
• Flexible work options to support work-life balance.

If you are ready to take strategic ownership of our new DMS Scanning Center in Cologne, build a dedicated team from the ground up, and ensure long-term business continuity, we want to hear from you!

Category: Operations Group