ServiceNow Configuration Manager & CMDB Lead

Alldus International Consulting Ltd; Frankfurt; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading consulting firm seeks a ServiceNow CMDB/Configuration Manager to join their team remotely. The successful candidate will lead the design and governance of the Configuration Management Database for a major pharmaceutical client. Responsibilities include ensuring CMDB compliance and aligning it with ITSM processes. Fluency in German and strong CMDB skills are required for this long-term project.

Qualifikationen

• Fluent in German.
• Proven expertise in ServiceNow CMDB operations.
• Experience in a pharmaceutical or regulated environment.

Aufgaben

• Lead CMDB strategy, governance and operations in ServiceNow.
• Ensure accuracy and integrity of configuration item (CI) data.
• Oversee discovery, service mapping and reconciliation processes.
• Align CMDB with ITSM processes (Incident, Change, Problem, Asset).
• Ensure compliance with GxP and audit readiness requirements.
• Provide reporting on CMDB health, KPIs, and compliance metrics.
• Act as SME for ServiceNow CMDB and guide stakeholders.

Kenntnisse

Strong ServiceNow CMDB expertise (Discovery, Service Mapping)

Solid ITIL / Configuration Management background

Experience in regulated industries (pharma/life sciences)

Knowledge of compliance frameworks (CSV, GxP, audit controls)

Excellent stakeholder management and communication skills

Jobbeschreibung

ServiceNow CMDB/Configuration Manager
Location: Remote (1 day per month onsite max in Frankfurt, Germany)
Duration: Long-term project
Industry: Pharmaceutical / Life Sciences
Language: German (Fluent)


Our client, an elite ServiceNow partner, are hiring a German-speaking ServiceNow CMDB/ Configuration Managerto join their Frankfurt team remotely. The successful candidate will drive the design, governance and operation of the Configuration Management Database (CMDB) for a leading pharmaceutical customer. This role ensures CMDB quality, compliance and alignment with ITIL and pharma regulatory standards.


Responsibilities

• Lead CMDB strategy, governance and operations in ServiceNow.

• Ensure accuracy and integrity of configuration item (CI) data.

• Oversee discovery, service mapping and reconciliation processes.

• Align CMDB with ITSM processes (Incident, Change, Problem, Asset).

• Ensure compliance with GxP and audit readiness requirements.

• Provide reporting on CMDB health, KPIs, and compliance metrics.

• Act as SME for ServiceNow CMDB and guide stakeholders.

Skillset

• Strong ServiceNow CMDB expertise (Discovery, Service Mapping).

• Solid ITIL / Configuration Management background.

• Experience in regulated industries (pharma/life sciences).

• Knowledge of compliance frameworks (CSV, GxP, audit controls).

• Excellent stakeholder management and communication skills.

Apply Now or reach out to [e-mail] for more details.

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