Service Operation Specialist - Germany

Sungrow Europe - Welcome traveler!; München; On-site; EUR 48,000 - 62,000; Full time

Job summary

Sungrow Europe is seeking a Service Operations Coordinator to help ensure smooth daily operations across our European service organization. You will coordinate service requests, contracts, work orders and cases, and turn data into meaningful insights to drive continuous improvement and raise service performance.

You will collect and analyze regional data, develop reports and dashboards (Power BI) to monitor trends, identify abnormalities, and track the impact of improvement measures.

Qualifications

• Degree in Business Administration, Operations Management, Engineering, Data Analytics, or related field.
• Experience in service operations, data analysis or project coordination preferred.
• Strong analytical skills and Excel proficiency; Power BI is a plus.
• Excellent communication and organizational skills for international teams.
• Native Chinese; English C1; German and other European languages are a plus.

Responsibilities

• Coordinate daily service operations including service requests, contracts, work orders and customer cases.
• Collect, analyze, and visualize regional service data; develop reports and dashboards.
• Identify bottlenecks through data analysis and implement process improvements.
• Communicate with teams across Europe to investigate issues and drive solutions.
• Review and optimize workflows; follow up on improvement initiatives.
• Maintain accurate service records and support handovers; ensure data accuracy.

Skills

Data analysis

Excel

Power BI

Communication

Coordination

Organizational skills

Problem solving

Process optimization

Education

Degree in Business Administration, Operations Management, Engineering, Data Analytics, or related field

Job description

Your mission

Welcome to Sungrow! As our new Service Operations Coordinator, you will play an important role in ensuring smooth and efficient daily operations within our European service organization. You will work closely with different teams, support operational processes, and turn data into meaningful insights to drive continuous improvement and enhance overall service performance. In a little more detail, this is what you will do in your day-to-day job:

• Coordinate daily service operations, including service requests, contracts, work orders, customer cases, and related administrative processes.
• Collect, analyze, and visualize regional service operations data, developing reports and dashboards to monitor trends, identify abnormalities, and track the impact of improvement measures.
• Identify operational issues, performance gaps, and process bottlenecks through data analysis, and proactively develop and implement process improvements to enhance operational efficiency and performance.
• Communicate and coordinate with different teams across Europe to investigate issues, align on solutions, and drive effective problem resolution and improvement actions.
• Continuously review and optimize operational workflows, streamline processes, and follow up on improvement initiatives to achieve measurable improvements in operational performance.
• Maintain accurate service records and documentation, support project-to-service handovers, and ensure data accuracy and consistency.

Your profile

Holy moly that sounds exciting, doesn’t it? Now, we want You, to feel challenged, to be confronted with nowadays technical frontiers, myths and wonders. Therefore, your background should be like this:

• Degree in Business Administration, Operations Management, Engineering, Data Analytics, or a related field.
• Initial experience in service operations, data analysis, project coordination, or related fields is preferred.
• Strong analytical skills and proficiency in Excel for data analysis and reporting; experience with Power BI or other data visualization tools is a plus.
• Excellent communication, coordination, and organizational skills, with the ability to work effectively across teams in an international environment.
• Proactive and solution-oriented mindset, with strong problem-solving skills and a focus on process optimization and continuous improvement.
• Chinese at native level; English at C1 level; German and additional European languages are considered an advantage.