Service Key Account Manager

ABB E-mobility; Heidelberg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global technology leader in Germany seeks a Service Key Account Manager to enhance service relationships for global key accounts. This role requires end-to-end responsibility for service-related topics and P&L management, demanding a master's degree and 4+ years experience in E-mobility or B2B high-tech. Successful candidates will excel in customer relationship management, strategic projects, and have fluency in both English and German. With responsibilities spanning multiple initiatives, this manager will play a critical role in elevating customer satisfaction.

Qualifikationen

• 4+ years of experience in E-mobility business or B2B high-tech.
• Fluency in English and German; French is a plus.
• Experience managing complex customer relationships.

Aufgaben

• Lead service relationships for global key accounts.
• Drive performance and improve customer satisfaction.
• Oversee service initiatives to enhance service quality.

Kenntnisse

Customer relationship management

Leadership

Project management

Negotiation

Strategic mindset

Ausbildung

Master's degree in business administration, engineering, or related field

Jobbeschreibung

Are you ready to take full ownership of service excellence for global key accounts? ABB E-mobility is seeking a Service Key Account Manager to lead strategic service relationships, drive performance, and elevate customer satisfaction across our E-mobility business.

Accountabilities

• End-to-end responsibility to the customer and internally at ABB for all service-related topics and service P&L for 1-2 global key accounts
• Lead 1-2 global key accounts for all service-related interactions and activities with an end-to-end responsibility on service and the customers service P&L
• Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality
• Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base
• Develop and maintain strong relationships with key customers at an executive and operational level
• Oversee cross-functional initiatives to enhance service offerings and customer satisfaction with R&D, quality and service teams
• Conduct regular service meetings at executive level to align strategy, performance, and improvement actions
• Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities
• Engage with customers and internal teams globally, with up to 20% travel

Requirements

• Master’s degree, ideally in business administration, engineering, or a related field
• At least 4 years of experience in E-mobility business / B2B high-tech with a strong understanding of customer needs and/or experience in customer facing service business or consulting role
• Prior experience in working with / leading complex customer teams at both executive and operational level with significant impact on team’s success
• Proven experience managing complex customer relationships at both executive and operational levels
• Demonstrated success in leading large-scale, cross-functional projects with significant business impact
• Strong communication, interpersonal, and negotiation skills
• Leadership and project management expertise to drive cross-functional initiatives
• Strategic mindset and financial acumen to manage revenue growth and cost optimization
• Fluency in English and German, French language skills advantageous