Service Engineer – Port Machinery or Cranes

SANY Group; Bedburg; On-site; EUR 52,000 - 78,000; Full time

Job summary

SANY Group in Bedburg, Germany, is seeking a Service Engineer for after-sales service, maintenance, commissioning and troubleshooting of SANY heavy equipment. Based at the Bedburg yard with occasional field assignments at customer sites.

You will work with port machinery or crane equipment, requiring a technical degree in mechanical/electrical/mechatronic engineering and at least 3 years' field experience. Fluency in English is required; German is an advantage.

Qualifications

• Technical degree or equivalent qualification in mechanical, electrical, or mechatronic engineering.
• Minimum 3 years of experience servicing heavy equipment.
• Experience in port machinery or crane equipment.
• Fluent in English; German is an advantage.
• EU resident with valid EU nationality and driving license.

Responsibilities

• Perform commissioning, preventive maintenance, troubleshooting, and repair work on SANY heavy equipment, including port machinery and crane products.
• Diagnose and resolve mechanical, hydraulic, electrical, and control system faults in a timely and professional manner.
• Provide technical support to customers, dealers, and internal teams through on-site visits, remote assistance, phone, and email.
• Conduct inspections, fault analysis, and root cause investigations to improve equipment reliability and uptime.
• Prepare service reports, maintenance records, technical documentation, and warranty-related reports.
• Support equipment installation, testing, commissioning, and handover activities at customer sites.
• Deliver technical training to customers, operators, dealers, and service partners on equipment operation, maintenance, and troubleshooting.
• Collaborate with engineering, product support, and quality teams to provide field feedback and support continuous product improvement.
• Ensure all service activities comply with company safety standards, local regulations, and customer requirements.
• Travel within Germany and occasionally across Europe to support customers and service operations.

Skills

Hydraulics

Electrical systems

Diesel engines

Education

Mechanical Engineering

Electrical Engineering

Mechatronics

Job description

The role is primarily based at the Bedburg yard in Germany for PDI and workshop activities, with occasional field assignments at customer sites.

Position Overview

We are looking for a motivated and skilled Service Engineer to join our after-sales service team. The successful candidate will be responsible for technical support, maintenance, commissioning, and troubleshooting duties of SANY heavy equipment products. Candidates with experience in either port machinery or crane equipment are encouraged to apply.

Requirements

• Technical degree or equivalent qualification in mechanical, electrical, or mechatronic engineering.
• Minimum 3 years of experience servicing heavy equipment.
• Experience in either of the following fields:
• Port Machinery (Reach Stackers, Material Handlers, Telescopic Handlers, etc.)
• Crane Equipment (Mobile Cranes, Truck Cranes, All Terrain Cranes, Crawler Cranes, etc.)

• Strong knowledge of hydraulics, electrical systems, and diesel engines.
• Ability to read and interpret technical drawings and schematics.
• Fluent in English; German is an advantage.
• Willingness to travel within Germany and Europe.
• Valid driver's license.
• Currently residing in the EU and in possession of EU nationalities

Key Responsibilities

• Perform commissioning, preventive maintenance, troubleshooting, and repair work on SANY heavy equipment, including port machinery and crane products.
• Diagnose and resolve mechanical, hydraulic, electrical, and control system faults in a timely and professional manner.
• Provide technical support to customers, dealers, and internal teams through on-site visits, remote assistance, phone, and email.
• Conduct inspections, fault analysis, and root cause investigations to improve equipment reliability and uptime.
• Prepare service reports, maintenance records, technical documentation, and warranty-related reports.
• Support equipment installation, testing, commissioning, and handover activities at customer sites.
• Deliver technical training to customers, operators, dealers, and service partners on equipment operation, maintenance, and troubleshooting.
• Collaborate with engineering, product support, and quality teams to provide field feedback and support continuous product improvement.
• Ensure all service activities comply with company safety standards, local regulations, and customer requirements.
• Travel within Germany and occasionally across Europe to support customers and service operations.