Field Service Engineer – Southern Germany (Munich/Stuttgart Region)

Packsize International; Deutschland; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Employee Assistance Program

Job summary

Packsize is hiring a Field Service Engineer to install, configure, and maintain packaging systems at customer sites. Candidates should have a degree or equivalent experience and a strong customer-first mindset. The role requires frequent travel, approximately 50-70%, including internationally, making strong communication and problem-solving skills vital.

The position offers a supportive and inclusive work environment, alongside a comprehensive benefits package covering medical, dental, vision, and retirement plans.

Qualifications

• Bachelor degree/technical education or minimum 3 years experience in troubleshooting electrical/mechanical equipment.
• Strong diagnostic and problem-solving skills with a customer-first mindset.
• Detail oriented and stress resistant.

Responsibilities

• Provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems.
• Perform hands-on troubleshooting, service and repairs including upgrades.
• Communicate productively with customers and team members.

Skills

Problem-solving skills

Diagnostic skills

Mechanical and electrical tools usage

Communication skills

Customer service orientation

Education

Bachelor degree or technical education

3+ years in troubleshooting mechanical/electrical equipment

Tools

Microsoft Office

Reporting tools

Job description

About The Role

A Field Service Engineer will install, configure and maintain equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start‑up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust‑based customer relationships and work closely with other supporting team members to provide exceptional customer service.

What You'll Do

• Ensuring execution of defined service and installation calls on assigned customers necessary to achieve goals
• Support customer installation project management
• Provide on‑site installation, validation and commissioning of Automatic Packaging Solutions Systems
• Perform hands‑on troubleshooting, service and repairs (including upgrades, modifications)
• Provide on‑site training to customers
• Scheduling tasks at customer job sites
• Troubleshooting issues quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Support requests and issue management
• Spares management towards end customer
• Stay up to date with industry and market trends
• Documentation, reporting and administrative work related to project installs and preventative maintenance
• Basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)
• Communicate responsively and productively with company and customer personnel
• Adhere to all company and local customer safety requirements and protocols
• Work against set performance KPIs

What You'll Bring

• Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment
• Strong diagnostic and problem‑solving skills with a customer‑first mindset
• Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams
• Detail oriented and stress resistant
• Strong communication and collaboration skills
• Flexible and adaptable to changes
• Comfortable working independently, managing your own time with minimal supervision
• Customer service oriented with ability to balance multiple tasks and priorities
• Innovative and self‑assured with decision making ability and hands‑on mentality
• Positive attitude and ability to learn quickly in a hyper‑growth environment
• Familiar with Microsoft Office; experience with reporting tools or service software is a bonus
• Fluent in English and local language (spoken and written)

Physical Requirements

• Must be able to lift 50 lbs
• Will be required to stand, walk, kneel, and bend for several hours constantly

Travel Requirements

• All work performed remotely at customers' facilities within your territory or outside as needed
• Travel often required internationally
• Approximate overnight travel: 50‑70%
• Willingness to travel and work consignment shifts, including weekends

Nice to Have

• Previous experience as a Resident Engineer or customer‑facing field service role
• Familiarity with automated packaging systems or industrial automation equipment
• Basic knowledge of PLC systems and industrial sensors
• Experience with technical documentation, reporting, or digital service tools
• Valid driver's license
• 5+ years hands‑on experience in electro‑mechanical systems (preferred)

Opportunity & Inclusion at Packsize

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize values an inclusive workplace and offers a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support overall well‑being.