Service Engineer

LiuGong Machinery; Hamburg; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading company in machinery manufacturing based in Germany seeks a mid-senior level Field Service Technician. The role involves performing diagnostics and repairs on construction equipment, providing customer support, and training operators. Ideal candidates should have at least 5 years of experience in the industry and proficiency in both English and German.

Qualifications

• At least 5 years of related working experience in the industry.

Responsibilities

• Perform diagnostics, repairs, and maintenance on construction equipment.
• Provide remote or on-site support to minimize downtime.
• Conduct service visits, inspections, and emergency repairs.
• Train customers and operators in safe equipment use.

Skills

English language proficiency

German language proficiency

Customer focus

Fast reaction to customer needs

Education

Degree in Engineering/Construction machinery or related

Job description

Responsibilities

• Perform diagnostics, repairs, and preventive maintenance on construction equipment (excavators, loaders, bulldozers, motor graders, skid steer loaders, rollers, etc.).
• Troubleshot mechanical, hydraulic, electrical, and electronic system failures using Liugong OEM software.
• Provide remote or on-site support to minimize downtime for customers.
• Field Service & Customer Support
• Conduct scheduled service visits, inspections, and emergency repairs at customer sites.
• Advise customers on proper equipment operation, maintenance schedules, and spare parts management.
• Document service reports, including root cause analysis (RCA) and corrective actions.
• Warranty & Spare Parts Coordination
• Validate warranty claims and liaise with manufacturers for approvals.
• Recommend genuine spare parts and assist in parts ordering/logistics.
• Training & Knowledge Transfer
• Train customers and operators in safe equipment use and basic troubleshooting.
• Stay updated on new product technologies and service manuals.
• Support new product launch plans, product testing, and customer demo.
• Compliance & Safety
• Follow Liugong OEM guidelines and local safety regulations during repairs.

Qualifications

• Can speak English and German
• At least 5 years related working experience in our industry
• Majoring in Engineering/Construction machinery or relative majors
• Customer focus and could react fast

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering, Manufacturing and Training

Industry

• Machinery Manufacturing