Field Service Engineer - Erfurt, Germany

Associer Intl; Erfurt; Hybrid; EUR 54.000 - 78.000; Vollzeit

Zusammenfassung

Associer Intl in Germany seeks a skilled professional to lead technical support and dealer management in the EV/HVB sector. The role covers on-site and remote consultations, training, and cross-functional coordination.

You will work with dealers and customers, manage workload, and ensure high service quality while traveling frequently as needed. Proficiency in English and Chinese is required.

Qualifikationen

• Bachelor degree or higher in CS or Engineering is required.
• 3+ years in Automotive (Electric Mobility) and HV Battery (HVB), aftersales service operations and/or battery energy storage solutions.
• Strong communication and cross-functional coordination skills are essential.
• Problem solving and data analytics abilities are required.
• Willingness to travel frequently and occasional overtime during night shifts; English and Chinese proficiency.

Aufgaben

• Appoint service dealers in assigned countries with HQ alignment.
• Manage workload, improve processes and systems, oversee technicians and subcontractors; handle variations and invoicing.
• Ensure spare parts and tools inventory through the agent per agreement articles.
• Meet customer needs, build proactive relationships and ensure satisfaction.
• Provide on-site or remote technical consultations with dealers/customers.
• Conduct technical training for dealers or OEM customers to improve product competency.
• Coordinate quality, systems and emergency issues with related departments.

Kenntnisse

Communication

Cross-functional coordination

Multicultural coordination

Problem solving

Data analytics

Ausbildung

Bachelor's degree in Computer Science or Engineering

3+ years in Automotive EV/HV battery aftersales or energy storage

Jobbeschreibung

The Company

Our client is a global leader of new energy innovative technologies, committed to providing premier solutions and services for new energy applications worldwide.

The Job

Job Description:

• a.Appointment of service dealer in assigned countries with the requirement of HQ.
• b.Ensuring effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, and control of jobs including administering of variations and associated invoicing/ project progress claims and working with other departments to deliver high quality services.
• c.Meet the market's needs of spare parts and tools by pushing agent to have enough inventory based on agreement articles.
• d.Effectively meet customer needs, built proactive customer relationships and take responsibility for customer satisfaction.

2.Training and Technical Support:

• a.To provide technical consultation on-site or remotely with dealers or customers.
• b.To conduct technical training to dealers or OEM customers in order to improve technical and products competency.
• c.Ensure delivery of value to Company clients and customers.
• d.Coordinate of quality, systems and emergency issues with related departments.

1. 1. Minimum a Bachelor Holder in Computer Science or Engineering
2. 2. Minimum 3 years working technical experiences in Automotive (Electric Mobility) and High Voltage Battery (HVB), aftersales service operations, and/or battery energy storage solutions
3. 3. Good at communication, cross-functional & multi-cultural coordination, problem solving, data analytics skills
4. 4. Able to work independently, resourceful and have the right attitude.
5. 5. Able to travel frequently and work overtime occasionally during night time
6. 6. Proficiency in English and Chinese