Service Delivery Manager

BCIC Swiss; Mannheim; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

BCIC Swiss is looking for a Full-Time, On-site Service Delivery Manager in Mannheim, Germany. The role involves managing end-to-end service delivery operations, ensuring compliance with service level agreements, and nurturing client relationships. Candidates should have years of IT support experience and strong communication skills, along with a valid work permit and language proficiency in German and English. This position focuses on improving service quality and operational efficiency.

Qualifikationen

• Valid work permit for Germany is mandatory.
• Several years of experience in a similar IT Support role.
• Strong communication and documentation skills.
• Local language (German) & English B2 level required.

Aufgaben

• Manage end-to-end service delivery operations for clients.
• Ensure services are delivered according to SLA.
• Coordinate with technical teams, clients, and vendors.
• Monitor project progress and resolve service-related issues.
• Maintain strong client relationships and ensure customer satisfaction.
• Prepare service reports, performance reports, and documentation.
• Handle incident management and escalation processes.
• Improve service quality and operational efficiency.
• Support team management, task allocation, and performance monitoring.
• Ensure timely delivery of IT support and infrastructure services.

Kenntnisse

IT Support experience

Strong communication skills

Documentation skills

Local language (German)

English (B2 level)

Jobbeschreibung

Description

BCIC Swiss | Best Connect International Company is looking for a Full-Time, On-site "Service Delivery Manager" in Germany.

Responsibilities

• Manage end-to-end service delivery operations for clients.
• Ensure services are delivered according to SLA (Service Level Agreement).
• Coordinate with technical teams, clients, and vendors.
• Monitor project progress and resolve service-related issues.
• Maintain strong client relationships and ensure customer satisfaction.
• Prepare service reports, performance reports, and documentation.
• Handle incident management and escalation processes.
• Improve service quality and operational efficiency.
• Support team management, task allocation, and performance monitoring.
• Ensure timely delivery of IT support and infrastructure services.

Requirements

• Valid work permit for Germany (mandatory)
• Several years of experience in a similar IT Support role
• Strong communication and documentation skills
• Local language(German) & English B2 level needed