IT Support Specialist _ Munich

BCIC Swiss; München; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is searching for an IT Support Specialist to provide technical support on-site in Munich, working three days a week. The ideal candidate will handle user issues, work closely with third-party vendors, and maintain thorough documentation of incidents.

Applicants must have several years of IT experience and fluency in both German and English. Responsibilities include troubleshooting Windows and macOS systems, supporting hardware, and resolving network connectivity problems.

Qualifikationen

• Valid work permit in Germany required.
• Several years of experience in the IT field.
• Fluency in German and English is mandatory.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors for complex AV issues.
• Maintain ticket updates for reported incidents.
• Troubleshoot Windows OS, Microsoft Office, and computer hardware.
• Understand macOS to support Apple PC users.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Tools

Microsoft Office

Cisco Jabber

Jobbeschreibung

Skills Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Schedule visit, on-site) (3 days a week, Monday, Tuesday and Thursdays) "IT Support Specialist" in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Several years of experience in the IT field
• Local language (German) & English fluency mandatory.